---
title: "Integrations - Atlassianservicedesk"
url: "https://docs.unified.to/integrations/atlassianservicedesk"
description: "Unified.to documentation"
---
##  Integration: Atlassian Service Desk ![Atlassian Service Desk](https://api.unified.to/docs/images/atlassian.png)

[Back to integrations](/integrations)

#### Overview

Company website:

<https://atlassian.com>

Integration launch date:

August 29, 2025

API Categories:

[Ticketing](/ticketing/overview)[File Storage](/storage/overview)[Passthrough](/passthrough/overview)

API Authorization:

 OAuth2 flow ServiceDesk subdomain / ServiceDesk / Project key / Email / API Token

#### TICKETING TICKET

End-API object:

 customer request

Unified API Methods:

[List](/ticketing/ticket/List%5Fall%5Ftickets)[Get](/ticketing/ticket/Retrieve%5Fa%5Fticket)[Create](/ticketing/ticket/Create%5Fa%5Fticket)

List options:

limitoffsetquery

Readable fields:

[attachment\_ids](/ticketing/ticket/model)[category\_id](/ticketing/ticket/model)[closed\_at](/ticketing/ticket/model)[created\_at](/ticketing/ticket/model)[customer\_id](/ticketing/ticket/model)[description](/ticketing/ticket/model)[id](/ticketing/ticket/model)[status](/ticketing/ticket/model)[subject](/ticketing/ticket/model)[updated\_at](/ticketing/ticket/model)[url](/ticketing/ticket/model)[user\_id](/ticketing/ticket/model)

Slow fields:

[attachment\_ids](/ticketing/ticket/model)

Writable fields:

[category\_id](/ticketing/ticket/model)[description](/ticketing/ticket/model)[subject](/ticketing/ticket/model)[customer\_id](/ticketing/ticket/model)[status](/ticketing/ticket/model)[user\_id](/ticketing/ticket/model)

 required fields 

#### TICKETING CUSTOMER

End-API object:

 customer

Unified API Methods:

[Get](/ticketing/customer/Retrieve%5Fa%5Fcustomer)[List](/ticketing/customer/List%5Fall%5Fcustomers)

List options:

limitoffsetquery

Readable fields:

[emails](/ticketing/customer/model)[id](/ticketing/customer/model)[name](/ticketing/customer/model)

Writable fields:

[\-none-](/ticketing/customer/model)

#### TICKETING NOTE

End-API object:

 request comment

Unified API Methods:

[List](/ticketing/note/List%5Fall%5Fnotes)[Get](/ticketing/note/Retrieve%5Fa%5Fnote)[Create](/ticketing/note/Create%5Fa%5Fnote)

List options:

ticket\_idlimitoffset

 required filter 

Readable fields:

[created\_at](/ticketing/note/model)[customer\_id](/ticketing/note/model)[description](/ticketing/note/model)[id](/ticketing/note/model)[ticket\_id](/ticketing/note/model)[updated\_at](/ticketing/note/model)[user\_id](/ticketing/note/model)

Slow fields:

[customer\_id](/ticketing/note/model)[user\_id](/ticketing/note/model)

Writable fields:

[ticket\_id](/ticketing/note/model)[description](/ticketing/note/model)

 required fields 

#### TICKETING CATEGORY

End-API object:

 requesttype

Unified API Methods:

[List](/ticketing/category/List%5Fall%5Fcategories)[Get](/ticketing/category/Retrieve%5Fa%5Fcategory)[Create](/ticketing/category/Create%5Fa%5Fcategory)[Remove](/ticketing/category/Remove%5Fa%5Fcategory)

List options:

limitoffsetquery

Readable fields:

[description](/ticketing/category/model)[id](/ticketing/category/model)[name](/ticketing/category/model)

Writable fields:

[description](/ticketing/category/model)[name](/ticketing/category/model)

 required fields 

#### STORAGE FILE

End-API object:

 issue attachment

Unified API Methods:

[Get](/storage/file/Retrieve%5Fa%5Ffile)

List options:

\-none-

Readable fields:

[created\_at](/storage/file/model)[id](/storage/file/model)[mime\_type](/storage/file/model)[name](/storage/file/model)[size](/storage/file/model)[type](/storage/file/model)

Writable fields:

[\-none-](/storage/file/model)

#### PASSTHROUGH

Unified API Methods:

[POST](/passthrough/overview)[GET](/passthrough/overview)[PUT](/passthrough/overview)[DELETE](/passthrough/overview)

List options:

\-none-

Readable fields:

[\-none-](/passthrough/undefined/model)

Writable fields:

[\-none-](/passthrough/undefined/model)