---
title: "Integrations - Avaya Experience Platform"
url: "https://docs.unified.to/integrations/avaya"
description: "Build Avaya Experience Platform integrations faster with our Unified API — Call Center data, OAuth2 client credentials, real-time sync."
date: "2026-11-15T02:57:26.964Z"
updated: "2026-11-15T02:57:26.964Z"
---

# Avaya Experience Platform integration

> What this integration supports through the Unified.to API, by object. Live data: `GET https://api.unified.to/unified/integration?type=avaya` with your workspace API key (or Core MCP `list_unified_integrations` with `type: "avaya"`). All integrations: https://docs.unified.to/integrations.md

## Overview

- **Type:** `avaya`
- **Categories:** [Call Center](https://docs.unified.to/uc/overview.md), [HR & Directory](https://docs.unified.to/hris/overview.md), [Passthrough](https://docs.unified.to/passthrough/overview.md)
- **Website:** https://www.avaya.com/en/products/experience-platform/
- **Vendor API docs:** https://developers.avayacloud.com/avaya-experience-platform/reference
- **Launched:** 2026-11-13
- **Data regions:** North America, Europe, United Kingdom, Canada, South America, Asia Pacific, Australia

## How end users connect

- **OAuth2 client credentials** entered by the end user: `Account ID`, `Client ID`, `Client Secret`, `Application Key`
    - The 6-letter Account ID. In Avaya Experience Platform Administration, open Accounts, click More next to the top-level account and choose Copy Account Id.
    - Client ID of the API client registered for your account. Request it through the Avaya OneCare portal ("Client Access Request for AXP APIs").
    - Client Secret of that API client, sent to you by Avaya with the Client ID.
    - Application Key (appkey) issued by Avaya together with the client credentials.

## Supported objects

| Object | Methods | Webhooks |
| --- | --- | --- |
| [hris_employee](#hris_employee) | list, get | none |
| [hris_group](#hris_group) | list, get | none |
| [passthrough](#passthrough) | none | none |
| [uc_call](#uc_call) | list, get | created |

Values below come from the integration's support data. "Required list filters" must be sent on list calls; "Required on create" fields must be sent when creating. Webhook events are `native` (pushed by the vendor) or `virtual` (polled by Unified.to). Anything not listed is not supported; an unsupported method returns `501`.

### hris_employee

- **Methods:** `list`, `get`
- **Webhooks:** none
- **List filters:** `list_limit`, `list_offset`
- **Readable fields:** `address`, `emails`, `employee_number`, `employee_roles`, `first_name`, `groups`, `id`, `last_name`, `name`
- **Writable fields:** none
- **Vendor objects:** `User`
- **Model:** https://docs.unified.to/hris/employee/model.md

### hris_group

- **Methods:** `list`, `get`
- **Webhooks:** none
- **List filters:** `list_limit`, `list_offset`
- **Readable fields:** `description`, `id`, `name`, `type`, `user_ids`
- **Writable fields:** none
- **Vendor objects:** `Group`
- **Model:** https://docs.unified.to/hris/group/model.md

### passthrough

- **Methods:** none
- **Webhooks:** none
- **Readable fields:** none
- **Writable fields:** none

### uc_call

- **Methods:** `list`, `get`
- **Webhooks:** `created` (virtual)
- **Virtual webhook filters:** `virtual_webhook_limit`, `virtual_webhook_updated_gte`
- **List filters:** `list_end_lt`, `list_limit`, `list_offset`, `list_start_gte`
- **Readable fields:** `answer_at`, `contacts`, `conversation_identifier`, `created_at`, `duration_seconds`, `end_at`, `id`, `start_at`, `status`, `telephone`, `type`, `updated_at`, `user_id`, `user_name`, `user_phone`
- **Writable fields:** none
- **Vendor objects:** `EngagementDetail`
- **Model:** https://docs.unified.to/uc/call/model.md