---
title: "Integrations - Five9"
url: "https://docs.unified.to/integrations/five9"
description: "Build Five9 integrations faster with our Unified API — Call Center data, API key, real-time sync."
date: "2026-11-13T20:19:18.258Z"
updated: "2026-11-13T20:19:18.258Z"
---

# Five9 integration

> What this integration supports through the Unified.to API, by object. Live data: `GET https://api.unified.to/unified/integration?type=five9` with your workspace API key (or Core MCP `list_unified_integrations` with `type: "five9"`). All integrations: https://docs.unified.to/integrations.md

## Overview

- **Type:** `five9`
- **Categories:** [Call Center](https://docs.unified.to/uc/overview.md), [HR & Directory](https://docs.unified.to/hris/overview.md), [Passthrough](https://docs.unified.to/passthrough/overview.md)
- **Website:** https://www.five9.com
- **Vendor API docs:** https://documentation.five9.com/category/apis-soap
- **Launched:** 2026-11-12
- **Data regions:** United States, Europe, Canada

## How end users connect

- **API key** entered by the end user: `Administrator Username`, `Administrator Password`
    - The user name of a Five9 administrator user with the VCC Administrator role. Five9 recommends creating administrator users reserved for the Web Services API, because concurrent requests with the same user are rejected.
    - The password of that Five9 administrator user. It is sent with HTTP Basic authentication.

## Supported objects

| Object | Methods | Webhooks |
| --- | --- | --- |
| [hris_employee](#hris_employee) | list, get, remove | none |
| [hris_group](#hris_group) | list, get, create, remove | none |
| [passthrough](#passthrough) | none | none |

Values below come from the integration's support data. "Required list filters" must be sent on list calls; "Required on create" fields must be sent when creating. Webhook events are `native` (pushed by the vendor) or `virtual` (polled by Unified.to). Anything not listed is not supported; an unsupported method returns `501`.

### hris_employee

- **Methods:** `list`, `get`, `remove`
- **Webhooks:** none
- **List filters:** `list_query`
- **Readable fields:** `emails`, `employee_number`, `employee_roles`, `employment_status`, `first_name`, `groups`, `hired_at`, `id`, `language_locale`, `last_name`, `name`, `telephones`
- **Writable fields:** none
- **Vendor objects:** `userInfo`
- **Model:** https://docs.unified.to/hris/employee/model.md

### hris_group

- **Methods:** `list`, `get`, `create`, `remove`
- **Webhooks:** none
- **List filters:** none
- **Readable fields:** `description`, `id`, `name`, `type`, `user_ids`
- **Writable fields:** `description`, `user_ids`
- **Required on create:** `name`
- **Vendor objects:** `agentGroup`
- **Model:** https://docs.unified.to/hris/group/model.md

### passthrough

- **Methods:** none
- **Webhooks:** none
- **Readable fields:** none
- **Writable fields:** none