--- title: "Integrations - Freshdesk" url: "https://docs.unified.to/integrations/freshdesk" description: "Unified.to documentation" --- ## Integration: freshdesk ![freshdesk](https://api.unified.to/docs/images/freshdesk.png) [Back to integrations](/integrations) #### Overview Company website: Integration launch date: June 8, 2024 API Categories: [Ticketing](/ticketing/overview)[Knowledge Management](/kms/overview)[HR & Directory](/hris/overview)[Messaging](/messaging/overview)[File Storage](/storage/overview)[Passthrough](/passthrough/overview) API Authorization: API Key / Freshdesk Domain #### KMS PAGE End-API object: solution article Unified API Methods: [List](/kms/page/List%5Fall%5Fpages)[Get](/kms/page/Retrieve%5Fa%5Fpage) List options: space\_idlimitoffset required filter Readable fields: [created\_at](/kms/page/model)[download\_url](/kms/page/model)[id](/kms/page/model)[is\_active](/kms/page/model)[space\_id](/kms/page/model)[title](/kms/page/model)[type](/kms/page/model)[updated\_at](/kms/page/model)[user\_id](/kms/page/model) Writable fields: [\-none-](/kms/page/model) #### KMS SPACE End-API object: solution category folders Unified API Methods: [List](/kms/space/List%5Fall%5Fspaces)[Get](/kms/space/Retrieve%5Fa%5Fspace) List options: limitoffsetparent\_id Readable fields: [created\_at](/kms/space/model)[description](/kms/space/model)[id](/kms/space/model)[name](/kms/space/model)[parent\_id](/kms/space/model)[updated\_at](/kms/space/model) Writable fields: [\-none-](/kms/space/model) #### TICKETING NOTE End-API object: ticket conversation Unified API Methods: [List](/ticketing/note/List%5Fall%5Fnotes) List options: ticket\_idlimitoffset required filter Readable fields: [created\_at](/ticketing/note/model)[description](/ticketing/note/model)[id](/ticketing/note/model)[ticket\_id](/ticketing/note/model)[updated\_at](/ticketing/note/model)[user\_id](/ticketing/note/model) Writable fields: [\-none-](/ticketing/note/model) #### TICKETING CUSTOMER End-API object: contact Unified API Methods: [List](/ticketing/customer/List%5Fall%5Fcustomers)[Get](/ticketing/customer/Retrieve%5Fa%5Fcustomer) Webhooks: Virtual List options: limitoffsetqueryupdated\_gte Readable fields: [created\_at](/ticketing/customer/model)[emails](/ticketing/customer/model)[id](/ticketing/customer/model)[name](/ticketing/customer/model)[telephones](/ticketing/customer/model)[updated\_at](/ticketing/customer/model) Writable fields: [\-none-](/ticketing/customer/model) #### TICKETING TICKET End-API object: ticket Unified API Methods: [List](/ticketing/ticket/List%5Fall%5Ftickets)[Get](/ticketing/ticket/Retrieve%5Fa%5Fticket)[Create](/ticketing/ticket/Create%5Fa%5Fticket)[Update](/ticketing/ticket/Update%5Fa%5Fticket)[Remove](/ticketing/ticket/Remove%5Fa%5Fticket) Webhooks: Virtual List options: limitoffsetordersort\_by\_created\_atsort\_by\_updated\_atuser\_id Readable fields: [attachment\_ids](/ticketing/ticket/model)[created\_at](/ticketing/ticket/model)[customer\_id](/ticketing/ticket/model)[description](/ticketing/ticket/model)[id](/ticketing/ticket/model)[priority](/ticketing/ticket/model)[source](/ticketing/ticket/model)[status](/ticketing/ticket/model)[subject](/ticketing/ticket/model)[tags](/ticketing/ticket/model)[updated\_at](/ticketing/ticket/model)[url](/ticketing/ticket/model)[user\_id](/ticketing/ticket/model) Slow fields: [attachment\_ids](/ticketing/ticket/model) Writable fields: [customer\_id](/ticketing/ticket/model)[description](/ticketing/ticket/model)[priority](/ticketing/ticket/model)[source](/ticketing/ticket/model)[status](/ticketing/ticket/model)[subject](/ticketing/ticket/model)[tags](/ticketing/ticket/model)[user\_id](/ticketing/ticket/model) required fields #### STORAGE FILE End-API object: attachment Unified API Methods: [Get](/storage/file/Retrieve%5Fa%5Ffile) List options: \-none- Readable fields: [created\_at](/storage/file/model)[download\_url](/storage/file/model)[id](/storage/file/model)[mime\_type](/storage/file/model)[name](/storage/file/model)[size](/storage/file/model)[type](/storage/file/model)[web\_url](/storage/file/model) Writable fields: [\-none-](/storage/file/model) #### HRIS EMPLOYEE End-API object: user Unified API Methods: [List](/hris/employee/List%5Fall%5Femployees)[Get](/hris/employee/Retrieve%5Fan%5Femployee) List options: limitoffsetquery Readable fields: [created\_at](/hris/employee/model)[emails](/hris/employee/model)[employee\_roles](/hris/employee/model)[employment\_status](/hris/employee/model)[first\_name](/hris/employee/model)[id](/hris/employee/model)[language\_locale](/hris/employee/model)[last\_name](/hris/employee/model)[name](/hris/employee/model)[telephones](/hris/employee/model)[timezone](/hris/employee/model)[title](/hris/employee/model)[updated\_at](/hris/employee/model) Writable fields: [\-none-](/hris/employee/model) #### HRIS GROUP End-API object: group Unified API Methods: [List](/hris/group/List%5Fall%5Fgroups)[Get](/hris/group/Retrieve%5Fa%5Fgroup) List options: limitoffset Readable fields: [created\_at](/hris/group/model)[description](/hris/group/model)[id](/hris/group/model)[name](/hris/group/model)[type](/hris/group/model)[updated\_at](/hris/group/model)[user\_ids](/hris/group/model) Writable fields: [\-none-](/hris/group/model) #### MESSAGING CHANNEL End-API object: discussion category forum Unified API Methods: [List](/messaging/channel/List%5Fall%5Fchannels)[Get](/messaging/channel/Retrieve%5Fa%5Fchannel) List options: limitoffsetparent\_id Readable fields: [created\_at](/messaging/channel/model)[description](/messaging/channel/model)[has\_subchannels](/messaging/channel/model)[id](/messaging/channel/model)[is\_private](/messaging/channel/model)[name](/messaging/channel/model)[parent\_id](/messaging/channel/model)[updated\_at](/messaging/channel/model) Writable fields: [\-none-](/messaging/channel/model) #### MESSAGING MESSAGE End-API object: discusion topic comment Unified API Methods: [List](/messaging/message/List%5Fall%5Fmessages)[Get](/messaging/message/Retrieve%5Fa%5Fmessage) List options: channel\_idlimitoffsetparent\_id Readable fields: [author\_member](/messaging/message/model)[channels](/messaging/message/model)[created\_at](/messaging/message/model)[id](/messaging/message/model)[message](/messaging/message/model)[parent\_id](/messaging/message/model)[updated\_at](/messaging/message/model) Writable fields: [\-none-](/messaging/message/model) #### PASSTHROUGH Unified API Methods: [POST](/passthrough/overview)[GET](/passthrough/overview)[PUT](/passthrough/overview)[DELETE](/passthrough/overview) List options: \-none- Readable fields: [\-none-](/passthrough/undefined/model) Writable fields: [\-none-](/passthrough/undefined/model)