---
title: "Integrations - Freshservice"
url: "https://docs.unified.to/integrations/freshservice"
description: "Build Freshservice integrations faster with our Unified API — Ticketing data, API key, real-time sync."
date: "2026-10-01T23:34:56.864Z"
updated: "2026-10-25T22:24:19.492Z"
---
![](https://api.unified.to/docs/images/freshservice.png)

# Freshservice integration

[Back to integrations](https://docs.unified.to/integrations.md)

#### Overview

Company website:

<https://freshservice.com>

Integration launch date:

August 3, 2026

API Categories:

[Ticketing](https://docs.unified.to/ticketing/overview.md)[HR & Directory](https://docs.unified.to/hris/overview.md)[File Storage](https://docs.unified.to/storage/overview.md)[Tasks](https://docs.unified.to/task/overview.md)[Passthrough](https://docs.unified.to/passthrough/overview.md)

API Authorization:

 API Key / Domain

#### TICKETING TICKET

End-API object:

 ticket

Unified API Methods:

[List](https://docs.unified.to/ticketing/ticket/List%5Fall%5Ftickets.md)[Get](https://docs.unified.to/ticketing/ticket/Retrieve%5Fa%5Fticket.md)[Create](https://docs.unified.to/ticketing/ticket/Create%5Fa%5Fticket.md)[Update](https://docs.unified.to/ticketing/ticket/Update%5Fa%5Fticket.md)[Remove](https://docs.unified.to/ticketing/ticket/Remove%5Fa%5Fticket.md)

Webhooks:

 Virtual

List options:

customer\_idlimitoffsetordersort\_by\_created\_atsort\_by\_updated\_atupdated\_gte

Readable fields:

[attachment\_ids](https://docs.unified.to/ticketing/ticket/model.md)[created\_at](https://docs.unified.to/ticketing/ticket/model.md)[customer\_id](https://docs.unified.to/ticketing/ticket/model.md)[description](https://docs.unified.to/ticketing/ticket/model.md)[due\_at](https://docs.unified.to/ticketing/ticket/model.md)[id](https://docs.unified.to/ticketing/ticket/model.md)[priority](https://docs.unified.to/ticketing/ticket/model.md)[source](https://docs.unified.to/ticketing/ticket/model.md)[status](https://docs.unified.to/ticketing/ticket/model.md)[subject](https://docs.unified.to/ticketing/ticket/model.md)[tags](https://docs.unified.to/ticketing/ticket/model.md)[updated\_at](https://docs.unified.to/ticketing/ticket/model.md)[url](https://docs.unified.to/ticketing/ticket/model.md)[user\_id](https://docs.unified.to/ticketing/ticket/model.md)

Slow fields:

[attachment\_ids](https://docs.unified.to/ticketing/ticket/model.md)

Writable fields:

[customer\_id](https://docs.unified.to/ticketing/ticket/model.md)[description](https://docs.unified.to/ticketing/ticket/model.md)[priority](https://docs.unified.to/ticketing/ticket/model.md)[source](https://docs.unified.to/ticketing/ticket/model.md)[status](https://docs.unified.to/ticketing/ticket/model.md)[subject](https://docs.unified.to/ticketing/ticket/model.md)[tags](https://docs.unified.to/ticketing/ticket/model.md)[user\_id](https://docs.unified.to/ticketing/ticket/model.md)

 required fields 

#### TICKETING CUSTOMER

End-API object:

 requester

Unified API Methods:

[List](https://docs.unified.to/ticketing/customer/List%5Fall%5Fcustomers.md)[Get](https://docs.unified.to/ticketing/customer/Retrieve%5Fa%5Fcustomer.md)[Create](https://docs.unified.to/ticketing/customer/Create%5Fa%5Fcustomer.md)[Update](https://docs.unified.to/ticketing/customer/Update%5Fa%5Fcustomer.md)

Webhooks:

 Virtual

List options:

limitoffsetqueryupdated\_gte

Readable fields:

[created\_at](https://docs.unified.to/ticketing/customer/model.md)[emails](https://docs.unified.to/ticketing/customer/model.md)[id](https://docs.unified.to/ticketing/customer/model.md)[name](https://docs.unified.to/ticketing/customer/model.md)[telephones](https://docs.unified.to/ticketing/customer/model.md)[updated\_at](https://docs.unified.to/ticketing/customer/model.md)

Writable fields:

[emails](https://docs.unified.to/ticketing/customer/model.md)[name](https://docs.unified.to/ticketing/customer/model.md)[telephones](https://docs.unified.to/ticketing/customer/model.md)

#### TICKETING NOTE

End-API object:

 conversation

Unified API Methods:

[List](https://docs.unified.to/ticketing/note/List%5Fall%5Fnotes.md)[Create](https://docs.unified.to/ticketing/note/Create%5Fa%5Fnote.md)[Update](https://docs.unified.to/ticketing/note/Update%5Fa%5Fnote.md)[Remove](https://docs.unified.to/ticketing/note/Remove%5Fa%5Fnote.md)

List options:

ticket\_idlimitoffset

 required filter 

Readable fields:

[created\_at](https://docs.unified.to/ticketing/note/model.md)[description](https://docs.unified.to/ticketing/note/model.md)[id](https://docs.unified.to/ticketing/note/model.md)[ticket\_id](https://docs.unified.to/ticketing/note/model.md)[updated\_at](https://docs.unified.to/ticketing/note/model.md)[user\_id](https://docs.unified.to/ticketing/note/model.md)

Writable fields:

[ticket\_id](https://docs.unified.to/ticketing/note/model.md)[description](https://docs.unified.to/ticketing/note/model.md)

 required fields 

#### STORAGE FILE

End-API object:

 attachment

Unified API Methods:

[Get](https://docs.unified.to/storage/file/Retrieve%5Fa%5Ffile.md)

List options:

\-none-

Readable fields:

[created\_at](https://docs.unified.to/storage/file/model.md)[download\_url](https://docs.unified.to/storage/file/model.md)[id](https://docs.unified.to/storage/file/model.md)[mime\_type](https://docs.unified.to/storage/file/model.md)[name](https://docs.unified.to/storage/file/model.md)[size](https://docs.unified.to/storage/file/model.md)[type](https://docs.unified.to/storage/file/model.md)[updated\_at](https://docs.unified.to/storage/file/model.md)[web\_url](https://docs.unified.to/storage/file/model.md)

Writable fields:

[\-none-](https://docs.unified.to/storage/file/model.md)

#### HRIS EMPLOYEE

End-API object:

 agent

Unified API Methods:

[List](https://docs.unified.to/hris/employee/List%5Fall%5Femployees.md)[Get](https://docs.unified.to/hris/employee/Retrieve%5Fan%5Femployee.md)

Webhooks:

 Virtual

List options:

limitoffsetqueryupdated\_gte

Readable fields:

[address](https://docs.unified.to/hris/employee/model.md)[bio](https://docs.unified.to/hris/employee/model.md)[created\_at](https://docs.unified.to/hris/employee/model.md)[emails](https://docs.unified.to/hris/employee/model.md)[employee\_roles](https://docs.unified.to/hris/employee/model.md)[employment\_status](https://docs.unified.to/hris/employee/model.md)[first\_name](https://docs.unified.to/hris/employee/model.md)[groups](https://docs.unified.to/hris/employee/model.md)[id](https://docs.unified.to/hris/employee/model.md)[language\_locale](https://docs.unified.to/hris/employee/model.md)[last\_name](https://docs.unified.to/hris/employee/model.md)[locations](https://docs.unified.to/hris/employee/model.md)[manager\_id](https://docs.unified.to/hris/employee/model.md)[name](https://docs.unified.to/hris/employee/model.md)[telephones](https://docs.unified.to/hris/employee/model.md)[timezone](https://docs.unified.to/hris/employee/model.md)[title](https://docs.unified.to/hris/employee/model.md)[updated\_at](https://docs.unified.to/hris/employee/model.md)

Writable fields:

[\-none-](https://docs.unified.to/hris/employee/model.md)

#### HRIS GROUP

End-API object:

 group

Unified API Methods:

[List](https://docs.unified.to/hris/group/List%5Fall%5Fgroups.md)[Get](https://docs.unified.to/hris/group/Retrieve%5Fa%5Fgroup.md)[Remove](https://docs.unified.to/hris/group/Remove%5Fa%5Fgroup.md)

List options:

limitoffset

Readable fields:

[created\_at](https://docs.unified.to/hris/group/model.md)[description](https://docs.unified.to/hris/group/model.md)[id](https://docs.unified.to/hris/group/model.md)[name](https://docs.unified.to/hris/group/model.md)[type](https://docs.unified.to/hris/group/model.md)[updated\_at](https://docs.unified.to/hris/group/model.md)[user\_ids](https://docs.unified.to/hris/group/model.md)

Writable fields:

[\-none-](https://docs.unified.to/hris/group/model.md)

#### HRIS LOCATION

End-API object:

 location

Unified API Methods:

[List](https://docs.unified.to/hris/location/List%5Fall%5Flocations.md)[Get](https://docs.unified.to/hris/location/Retrieve%5Fa%5Flocation.md)[Create](https://docs.unified.to/hris/location/Create%5Fa%5Flocation.md)[Update](https://docs.unified.to/hris/location/Update%5Fa%5Flocation.md)[Remove](https://docs.unified.to/hris/location/Remove%5Fa%5Flocation.md)

List options:

limitoffset

Readable fields:

[address](https://docs.unified.to/hris/location/model.md)[created\_at](https://docs.unified.to/hris/location/model.md)[id](https://docs.unified.to/hris/location/model.md)[name](https://docs.unified.to/hris/location/model.md)[parent\_id](https://docs.unified.to/hris/location/model.md)[telephones](https://docs.unified.to/hris/location/model.md)[updated\_at](https://docs.unified.to/hris/location/model.md)

Writable fields:

[name](https://docs.unified.to/hris/location/model.md)[address](https://docs.unified.to/hris/location/model.md)[parent\_id](https://docs.unified.to/hris/location/model.md)

 required fields 

#### TASK PROJECT

End-API object:

 project

Unified API Methods:

[List](https://docs.unified.to/task/project/List%5Fall%5Fprojects.md)[Get](https://docs.unified.to/task/project/Retrieve%5Fa%5Fproject.md)[Update](https://docs.unified.to/task/project/Update%5Fa%5Fproject.md)[Remove](https://docs.unified.to/task/project/Remove%5Fa%5Fproject.md)

List options:

limitoffset

Readable fields:

[created\_at](https://docs.unified.to/task/project/model.md)[description](https://docs.unified.to/task/project/model.md)[has\_tasks](https://docs.unified.to/task/project/model.md)[id](https://docs.unified.to/task/project/model.md)[name](https://docs.unified.to/task/project/model.md)[updated\_at](https://docs.unified.to/task/project/model.md)

Writable fields:

[description](https://docs.unified.to/task/project/model.md)[name](https://docs.unified.to/task/project/model.md)

#### TASK TASK

End-API object:

 task

Unified API Methods:

[List](https://docs.unified.to/task/task/List%5Fall%5Ftasks.md)

List options:

project\_idlimitoffset

 required filter 

Readable fields:

[assigned\_user\_ids](https://docs.unified.to/task/task/model.md)[created\_at](https://docs.unified.to/task/task/model.md)[creator\_user\_id](https://docs.unified.to/task/task/model.md)[end\_at](https://docs.unified.to/task/task/model.md)[id](https://docs.unified.to/task/task/model.md)[name](https://docs.unified.to/task/task/model.md)[notes](https://docs.unified.to/task/task/model.md)[parent\_id](https://docs.unified.to/task/task/model.md)[project\_id](https://docs.unified.to/task/task/model.md)[start\_at](https://docs.unified.to/task/task/model.md)[story\_points](https://docs.unified.to/task/task/model.md)[updated\_at](https://docs.unified.to/task/task/model.md)

Writable fields:

[\-none-](https://docs.unified.to/task/task/model.md)

#### PASSTHROUGH

Unified API Methods:

[POST](https://docs.unified.to/passthrough/overview.md)[GET](https://docs.unified.to/passthrough/overview.md)[PUT](https://docs.unified.to/passthrough/overview.md)[DELETE](https://docs.unified.to/passthrough/overview.md)

List options:

\-none-

Readable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)

Writable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)