---
title: "Integrations - Genesyscloud"
url: "https://docs.unified.to/integrations/genesyscloud"
description: "Build Genesys Cloud integrations faster with our Unified API — Call Center data, OAuth2, real-time sync."
date: "2026-10-25T22:24:19.492Z"
updated: "2026-10-25T22:24:19.492Z"
---
![](https://api.unified.to/docs/images/genesyscloud.png)

# Genesys Cloud integration

[Back to integrations](https://docs.unified.to/integrations.md)

#### Overview

Company website:

<https://www.genesys.com>

Integration launch date:

October 14, 2026

API Categories:

[Call Center](https://docs.unified.to/uc/overview.md)[HR & Directory](https://docs.unified.to/hris/overview.md)[Passthrough](https://docs.unified.to/passthrough/overview.md)

API Authorization:

 OAuth2 flow

Data-regions:

 Americas (US East) US West Canada EU (Ireland) EU (Frankfurt) UK Australia Japan Seoul Mumbai Singapore

#### HRIS EMPLOYEE

End-API object:

 user

Unified API Methods:

[List](https://docs.unified.to/hris/employee/List%5Fall%5Femployees.md)[Get](https://docs.unified.to/hris/employee/Retrieve%5Fan%5Femployee.md)

List options:

limitoffset

Readable fields:

[emails](https://docs.unified.to/hris/employee/model.md)[employment\_status](https://docs.unified.to/hris/employee/model.md)[first\_name](https://docs.unified.to/hris/employee/model.md)[id](https://docs.unified.to/hris/employee/model.md)[last\_name](https://docs.unified.to/hris/employee/model.md)[name](https://docs.unified.to/hris/employee/model.md)[telephones](https://docs.unified.to/hris/employee/model.md)[title](https://docs.unified.to/hris/employee/model.md)

Writable fields:

[\-none-](https://docs.unified.to/hris/employee/model.md)

#### UC CALL

End-API object:

 conversation

Unified API Methods:

[List](https://docs.unified.to/uc/call/List%5Fall%5Fcalls.md)[Get](https://docs.unified.to/uc/call/Retrieve%5Fa%5Fcall.md)

Webhooks:

 Virtual

List options:

end\_ltlimitoffsetstart\_gteupdated\_gteuser\_id

Readable fields:

[contact\_id](https://docs.unified.to/uc/call/model.md)[contacts](https://docs.unified.to/uc/call/model.md)[conversation\_identifier](https://docs.unified.to/uc/call/model.md)[created\_at](https://docs.unified.to/uc/call/model.md)[end\_at](https://docs.unified.to/uc/call/model.md)[id](https://docs.unified.to/uc/call/model.md)[start\_at](https://docs.unified.to/uc/call/model.md)[telephone](https://docs.unified.to/uc/call/model.md)[type](https://docs.unified.to/uc/call/model.md)[updated\_at](https://docs.unified.to/uc/call/model.md)[user\_id](https://docs.unified.to/uc/call/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/call/model.md)

#### UC RECORDING

End-API object:

 recording

Unified API Methods:

[List](https://docs.unified.to/uc/recording/List%5Fall%5Frecordings.md)[Get](https://docs.unified.to/uc/recording/Retrieve%5Fa%5Frecording.md)

List options:

call\_idlimitoffset

 required filter 

Readable fields:

[call\_id](https://docs.unified.to/uc/recording/model.md)[created\_at](https://docs.unified.to/uc/recording/model.md)[end\_at](https://docs.unified.to/uc/recording/model.md)[id](https://docs.unified.to/uc/recording/model.md)[media](https://docs.unified.to/uc/recording/model.md)[start\_at](https://docs.unified.to/uc/recording/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/recording/model.md)

#### PASSTHROUGH

Unified API Methods:

[POST](https://docs.unified.to/passthrough/overview.md)[GET](https://docs.unified.to/passthrough/overview.md)[PUT](https://docs.unified.to/passthrough/overview.md)[DELETE](https://docs.unified.to/passthrough/overview.md)

List options:

\-none-

Readable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)

Writable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)