--- title: "Integrations - Gladly" url: "https://docs.unified.to/integrations/gladly" description: "Unified.to documentation" --- ## Integration: Gladly ![Gladly](https://api.unified.to/docs/images/gladly.png) [Back to integrations](/integrations) #### Overview Company website: Integration launch date: September 16, 2025 API Categories: [Knowledge Management](/kms/overview)[HR & Directory](/hris/overview)[Call Center](/uc/overview)[Messaging](/messaging/overview)[Passthrough](/passthrough/overview) API Authorization: API Token / Agent Email / Organization Data-regions: Production QA #### HRIS GROUP End-API object: team Unified API Methods: [List](/hris/group/List%5Fall%5Fgroups)[Get](/hris/group/Retrieve%5Fa%5Fgroup) List options: limitoffset Readable fields: [description](/hris/group/model)[id](/hris/group/model)[name](/hris/group/model)[user\_ids](/hris/group/model) Writable fields: [\-none-](/hris/group/model) #### HRIS EMPLOYEE End-API object: agent Unified API Methods: [List](/hris/employee/List%5Fall%5Femployees)[Get](/hris/employee/Retrieve%5Fan%5Femployee) List options: limitoffset Readable fields: [emails](/hris/employee/model)[employee\_roles](/hris/employee/model)[first\_name](/hris/employee/model)[id](/hris/employee/model)[last\_name](/hris/employee/model)[name](/hris/employee/model) Writable fields: [\-none-](/hris/employee/model) #### UC RECORDING End-API object: recording Unified API Methods: [List](/uc/recording/List%5Fall%5Frecordings)[Get](/uc/recording/Retrieve%5Fa%5Frecording) List options: call\_idlimitoffset required filter Readable fields: [call\_id](/uc/recording/model)[contacts](/uc/recording/model)[conversation\_identifier](/uc/recording/model)[created\_at](/uc/recording/model)[end\_at](/uc/recording/model)[id](/uc/recording/model)[media](/uc/recording/model)[start\_at](/uc/recording/model)[type](/uc/recording/model)[user\_id](/uc/recording/model) Slow fields: [media](/uc/recording/model) Writable fields: [\-none-](/uc/recording/model) #### UC CALL End-API object: conversation Unified API Methods: [List](/uc/call/List%5Fall%5Fcalls)[Get](/uc/call/Retrieve%5Fa%5Fcall) Webhooks: Virtual List options: contact\_idlimitoffsetupdated\_gte required filter Readable fields: [contact\_id](/uc/call/model)[contacts](/uc/call/model)[conversation\_identifier](/uc/call/model)[created\_at](/uc/call/model)[end\_at](/uc/call/model)[id](/uc/call/model)[start\_at](/uc/call/model)[updated\_at](/uc/call/model)[user\_id](/uc/call/model) Writable fields: [\-none-](/uc/call/model) #### UC CONTACT End-API object: contact Unified API Methods: [List](/uc/contact/List%5Fall%5Fcontacts)[Get](/uc/contact/Retrieve%5Fa%5Fcontact)[Create](/uc/contact/Create%5Fa%5Fcontact)[Update](/uc/contact/Update%5Fa%5Fcontact)[Remove](/uc/contact/Remove%5Fa%5Fcontact) Webhooks: Virtual List options: limitoffsetqueryupdated\_gte Readable fields: [created\_at](/uc/contact/model)[emails](/uc/contact/model)[first\_name](/uc/contact/model)[id](/uc/contact/model)[last\_name](/uc/contact/model)[name](/uc/contact/model)[telephones](/uc/contact/model)[updated\_at](/uc/contact/model) Writable fields: [emails](/uc/contact/model)[name](/uc/contact/model)[telephones](/uc/contact/model) required fields #### KMS PAGE End-API object: answer management Unified API Methods: [List](/kms/page/List%5Fall%5Fpages)[Get](/kms/page/Retrieve%5Fa%5Fpage) List options: limitoffsetparent\_idspace\_id Readable fields: [download\_url](/kms/page/model)[has\_children](/kms/page/model)[id](/kms/page/model)[parent\_id](/kms/page/model)[space\_id](/kms/page/model)[title](/kms/page/model)[type](/kms/page/model) Writable fields: [\-none-](/kms/page/model) #### KMS SPACE End-API object: audience Unified API Methods: [List](/kms/space/List%5Fall%5Fspaces) List options: limitoffset Readable fields: [id](/kms/space/model)[name](/kms/space/model) Writable fields: [\-none-](/kms/space/model) #### HRIS COMPANY End-API object: organization Unified API Methods: [List](/hris/company/List%5Fall%5Fcompanies) List options: limitoffset Readable fields: [id](/hris/company/model)[legal\_name](/hris/company/model)[name](/hris/company/model) Writable fields: [\-none-](/hris/company/model) #### MESSAGING CHANNEL End-API object: conversation Unified API Methods: [List](/messaging/channel/List%5Fall%5Fchannels)[Get](/messaging/channel/Retrieve%5Fa%5Fchannel) List options: parent\_id required filter Readable fields: [created\_at](/messaging/channel/model)[id](/messaging/channel/model)[is\_active](/messaging/channel/model)[members](/messaging/channel/model)[updated\_at](/messaging/channel/model) Writable fields: [\-none-](/messaging/channel/model) #### MESSAGING MESSAGE End-API object: conversationitem Unified API Methods: [List](/messaging/message/List%5Fall%5Fmessages)[Get](/messaging/message/Retrieve%5Fa%5Fmessage)[Remove](/messaging/message/Remove%5Fa%5Fmessage)[Create](/messaging/message/Create%5Fa%5Fmessage) List options: channel\_id required filter Readable fields: [author\_member](/messaging/message/model)[channels](/messaging/message/model)[created\_at](/messaging/message/model)[destination\_members](/messaging/message/model)[hidden\_members](/messaging/message/model)[id](/messaging/message/model)[mentioned\_members](/messaging/message/model)[message](/messaging/message/model)[message\_html](/messaging/message/model)[message\_thread\_identifier](/messaging/message/model)[subject](/messaging/message/model)[web\_url](/messaging/message/model) Writable fields: [channels](/messaging/message/model)[message](/messaging/message/model)[message\_html](/messaging/message/model)[parent\_id](/messaging/message/model) #### PASSTHROUGH Unified API Methods: [POST](/passthrough/overview)[GET](/passthrough/overview)[PUT](/passthrough/overview)[DELETE](/passthrough/overview) List options: \-none- Readable fields: [\-none-](/passthrough/undefined/model) Writable fields: [\-none-](/passthrough/undefined/model)