---
title: "Integrations - Googlecontactcenterinsights"
url: "https://docs.unified.to/integrations/googlecontactcenterinsights"
description: "Build Google Contact Center AI Insights integrations faster with our Unified API — Call Center data, API key, real-time sync."
date: "2026-10-25T22:24:19.492Z"
updated: "2026-10-25T22:24:19.492Z"
---
![](https://api.unified.to/docs/images/googlecontactcenterinsights.png)

# Google Contact Center AI Insights integration

[Back to integrations](https://docs.unified.to/integrations.md)

#### Overview

Company website:

<https://cloud.google.com/contact-center/insights/docs>

Integration launch date:

October 21, 2026

API Categories:

[Call Center](https://docs.unified.to/uc/overview.md)[Passthrough](https://docs.unified.to/passthrough/overview.md)

API Authorization:

 Service Account Email / Service Account Private Key / Subject / Project ID / Location

#### UC CALL

End-API object:

 conversation

Unified API Methods:

[List](https://docs.unified.to/uc/call/List%5Fall%5Fcalls.md)[Get](https://docs.unified.to/uc/call/Retrieve%5Fa%5Fcall.md)

List options:

limitoffset

Readable fields:

[created\_at](https://docs.unified.to/uc/call/model.md)[end\_at](https://docs.unified.to/uc/call/model.md)[id](https://docs.unified.to/uc/call/model.md)[metadata](https://docs.unified.to/uc/call/model.md)[start\_at](https://docs.unified.to/uc/call/model.md)[updated\_at](https://docs.unified.to/uc/call/model.md)[user\_id](https://docs.unified.to/uc/call/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/call/model.md)

#### UC RECORDING

End-API object:

 conversation

Unified API Methods:

[List](https://docs.unified.to/uc/recording/List%5Fall%5Frecordings.md)[Get](https://docs.unified.to/uc/recording/Retrieve%5Fa%5Frecording.md)

List options:

limitoffset

Readable fields:

[call\_id](https://docs.unified.to/uc/recording/model.md)[created\_at](https://docs.unified.to/uc/recording/model.md)[end\_at](https://docs.unified.to/uc/recording/model.md)[expires\_at](https://docs.unified.to/uc/recording/model.md)[id](https://docs.unified.to/uc/recording/model.md)[media](https://docs.unified.to/uc/recording/model.md)[metadata](https://docs.unified.to/uc/recording/model.md)[start\_at](https://docs.unified.to/uc/recording/model.md)[updated\_at](https://docs.unified.to/uc/recording/model.md)[user\_id](https://docs.unified.to/uc/recording/model.md)

Slow fields:

[media](https://docs.unified.to/uc/recording/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/recording/model.md)

#### PASSTHROUGH

Unified API Methods:

[POST](https://docs.unified.to/passthrough/overview.md)[GET](https://docs.unified.to/passthrough/overview.md)[PUT](https://docs.unified.to/passthrough/overview.md)[DELETE](https://docs.unified.to/passthrough/overview.md)

List options:

\-none-

Readable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)

Writable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)