---
title: "Integrations - Microsoftdynamicscontactcenter"
url: "https://docs.unified.to/integrations/microsoftdynamicscontactcenter"
description: "Build Microsoft Dynamics 365 Contact Center integrations faster with our Unified API — CRM data, OAuth2, real-time sync."
date: "2026-10-23T21:37:31.536Z"
updated: "2026-10-23T21:37:31.536Z"
---
![](https://api.unified.to/docs/images/microsoftdynamicscontactcenter.png)

# Microsoft Dynamics 365 Contact Center integration

[Back to integrations](https://docs.unified.to/integrations.md)

#### Overview

Company website:

<https://www.microsoft.com/en-us/dynamics-365/products/contact-center>

Integration launch date:

September 9, 2026

API Categories:

[CRM](https://docs.unified.to/crm/overview.md)[HR & Directory](https://docs.unified.to/hris/overview.md)[Ticketing](https://docs.unified.to/ticketing/overview.md)[Call Center](https://docs.unified.to/uc/overview.md)[Passthrough](https://docs.unified.to/passthrough/overview.md)

API Authorization:

 OAuth2 flow

Data-regions:

 Default - Commercial Government Community Cloud (GCC) United States Government (GCC High) China

#### CRM CONTACT

End-API object:

 contact

Unified API Methods:

[List](https://docs.unified.to/crm/contact/List%5Fall%5Fcontacts.md)[Get](https://docs.unified.to/crm/contact/Retrieve%5Fa%5Fcontact.md)[Create](https://docs.unified.to/crm/contact/Create%5Fa%5Fcontact.md)[Update](https://docs.unified.to/crm/contact/Update%5Fa%5Fcontact.md)[Remove](https://docs.unified.to/crm/contact/Remove%5Fa%5Fcontact.md)

Webhooks:

 Virtual

List options:

company\_idlimitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gteuser\_id

Readable fields:

[address](https://docs.unified.to/crm/contact/model.md)[company](https://docs.unified.to/crm/contact/model.md)[company\_ids](https://docs.unified.to/crm/contact/model.md)[created\_at](https://docs.unified.to/crm/contact/model.md)[emails](https://docs.unified.to/crm/contact/model.md)[first\_name](https://docs.unified.to/crm/contact/model.md)[id](https://docs.unified.to/crm/contact/model.md)[image\_url](https://docs.unified.to/crm/contact/model.md)[last\_name](https://docs.unified.to/crm/contact/model.md)[name](https://docs.unified.to/crm/contact/model.md)[telephones](https://docs.unified.to/crm/contact/model.md)[title](https://docs.unified.to/crm/contact/model.md)[updated\_at](https://docs.unified.to/crm/contact/model.md)[user\_id](https://docs.unified.to/crm/contact/model.md)

Writable fields:

[address](https://docs.unified.to/crm/contact/model.md)[company](https://docs.unified.to/crm/contact/model.md)[emails](https://docs.unified.to/crm/contact/model.md)[first\_name](https://docs.unified.to/crm/contact/model.md)[last\_name](https://docs.unified.to/crm/contact/model.md)[name](https://docs.unified.to/crm/contact/model.md)[telephones](https://docs.unified.to/crm/contact/model.md)[title](https://docs.unified.to/crm/contact/model.md)[user\_id](https://docs.unified.to/crm/contact/model.md)

#### CRM COMPANY

End-API object:

 account

Unified API Methods:

[List](https://docs.unified.to/crm/company/List%5Fall%5Fcompanies.md)[Get](https://docs.unified.to/crm/company/Retrieve%5Fa%5Fcompany.md)[Create](https://docs.unified.to/crm/company/Create%5Fa%5Fcompany.md)[Update](https://docs.unified.to/crm/company/Update%5Fa%5Fcompany.md)[Remove](https://docs.unified.to/crm/company/Remove%5Fa%5Fcompany.md)

Webhooks:

 Virtual

List options:

limitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gte

Readable fields:

[address](https://docs.unified.to/crm/company/model.md)[created\_at](https://docs.unified.to/crm/company/model.md)[description](https://docs.unified.to/crm/company/model.md)[domains](https://docs.unified.to/crm/company/model.md)[emails](https://docs.unified.to/crm/company/model.md)[employees](https://docs.unified.to/crm/company/model.md)[id](https://docs.unified.to/crm/company/model.md)[name](https://docs.unified.to/crm/company/model.md)[telephones](https://docs.unified.to/crm/company/model.md)[updated\_at](https://docs.unified.to/crm/company/model.md)[websites](https://docs.unified.to/crm/company/model.md)

Writable fields:

[name](https://docs.unified.to/crm/company/model.md)[address](https://docs.unified.to/crm/company/model.md)[description](https://docs.unified.to/crm/company/model.md)[emails](https://docs.unified.to/crm/company/model.md)[employees](https://docs.unified.to/crm/company/model.md)[telephones](https://docs.unified.to/crm/company/model.md)[websites](https://docs.unified.to/crm/company/model.md)

 required fields 

#### CRM LEAD

End-API object:

 lead

Unified API Methods:

[List](https://docs.unified.to/crm/lead/List%5Fall%5Fleads.md)[Get](https://docs.unified.to/crm/lead/Retrieve%5Fa%5Flead.md)[Create](https://docs.unified.to/crm/lead/Create%5Fa%5Flead.md)[Update](https://docs.unified.to/crm/lead/Update%5Fa%5Flead.md)[Remove](https://docs.unified.to/crm/lead/Remove%5Fa%5Flead.md)

Webhooks:

 Virtual

List options:

limitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gte

Readable fields:

[address](https://docs.unified.to/crm/lead/model.md)[company\_name](https://docs.unified.to/crm/lead/model.md)[created\_at](https://docs.unified.to/crm/lead/model.md)[emails](https://docs.unified.to/crm/lead/model.md)[first\_name](https://docs.unified.to/crm/lead/model.md)[id](https://docs.unified.to/crm/lead/model.md)[last\_name](https://docs.unified.to/crm/lead/model.md)[name](https://docs.unified.to/crm/lead/model.md)[status](https://docs.unified.to/crm/lead/model.md)[telephones](https://docs.unified.to/crm/lead/model.md)[updated\_at](https://docs.unified.to/crm/lead/model.md)

Writable fields:

[address](https://docs.unified.to/crm/lead/model.md)[company\_name](https://docs.unified.to/crm/lead/model.md)[emails](https://docs.unified.to/crm/lead/model.md)[first\_name](https://docs.unified.to/crm/lead/model.md)[last\_name](https://docs.unified.to/crm/lead/model.md)[name](https://docs.unified.to/crm/lead/model.md)[telephones](https://docs.unified.to/crm/lead/model.md)

#### CRM DEAL

End-API object:

 opportunity

Unified API Methods:

[List](https://docs.unified.to/crm/deal/List%5Fall%5Fdeals.md)[Get](https://docs.unified.to/crm/deal/Retrieve%5Fa%5Fdeal.md)[Create](https://docs.unified.to/crm/deal/Create%5Fa%5Fdeal.md)[Update](https://docs.unified.to/crm/deal/Update%5Fa%5Fdeal.md)[Remove](https://docs.unified.to/crm/deal/Remove%5Fa%5Fdeal.md)

Webhooks:

 Virtual

List options:

company\_idcontact\_idlimitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gteuser\_id

Readable fields:

[amount](https://docs.unified.to/crm/deal/model.md)[closed\_at](https://docs.unified.to/crm/deal/model.md)[closing\_at](https://docs.unified.to/crm/deal/model.md)[company\_ids](https://docs.unified.to/crm/deal/model.md)[contact\_ids](https://docs.unified.to/crm/deal/model.md)[created\_at](https://docs.unified.to/crm/deal/model.md)[currency](https://docs.unified.to/crm/deal/model.md)[description](https://docs.unified.to/crm/deal/model.md)[id](https://docs.unified.to/crm/deal/model.md)[name](https://docs.unified.to/crm/deal/model.md)[probability](https://docs.unified.to/crm/deal/model.md)[stages](https://docs.unified.to/crm/deal/model.md)[updated\_at](https://docs.unified.to/crm/deal/model.md)[user\_id](https://docs.unified.to/crm/deal/model.md)

Writable fields:

[amount](https://docs.unified.to/crm/deal/model.md)[closing\_at](https://docs.unified.to/crm/deal/model.md)[description](https://docs.unified.to/crm/deal/model.md)[name](https://docs.unified.to/crm/deal/model.md)[probability](https://docs.unified.to/crm/deal/model.md)

#### HRIS EMPLOYEE

End-API object:

 systemuser

Unified API Methods:

[List](https://docs.unified.to/hris/employee/List%5Fall%5Femployees.md)[Get](https://docs.unified.to/hris/employee/Retrieve%5Fan%5Femployee.md)[Update](https://docs.unified.to/hris/employee/Update%5Fan%5Femployee.md)[Remove](https://docs.unified.to/hris/employee/Remove%5Fan%5Femployee.md)

Webhooks:

 Virtual

List options:

limitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gte

Readable fields:

[created\_at](https://docs.unified.to/hris/employee/model.md)[emails](https://docs.unified.to/hris/employee/model.md)[employee\_number](https://docs.unified.to/hris/employee/model.md)[employee\_roles](https://docs.unified.to/hris/employee/model.md)[employment\_status](https://docs.unified.to/hris/employee/model.md)[first\_name](https://docs.unified.to/hris/employee/model.md)[id](https://docs.unified.to/hris/employee/model.md)[image\_url](https://docs.unified.to/hris/employee/model.md)[last\_name](https://docs.unified.to/hris/employee/model.md)[name](https://docs.unified.to/hris/employee/model.md)[telephones](https://docs.unified.to/hris/employee/model.md)[title](https://docs.unified.to/hris/employee/model.md)[updated\_at](https://docs.unified.to/hris/employee/model.md)

Writable fields:

[emails](https://docs.unified.to/hris/employee/model.md)[employee\_number](https://docs.unified.to/hris/employee/model.md)[image\_url](https://docs.unified.to/hris/employee/model.md)[name](https://docs.unified.to/hris/employee/model.md)[telephones](https://docs.unified.to/hris/employee/model.md)[title](https://docs.unified.to/hris/employee/model.md)

#### HRIS GROUP

End-API object:

 team

Unified API Methods:

[List](https://docs.unified.to/hris/group/List%5Fall%5Fgroups.md)[Get](https://docs.unified.to/hris/group/Retrieve%5Fa%5Fgroup.md)[Create](https://docs.unified.to/hris/group/Create%5Fa%5Fgroup.md)[Update](https://docs.unified.to/hris/group/Update%5Fa%5Fgroup.md)[Remove](https://docs.unified.to/hris/group/Remove%5Fa%5Fgroup.md)

Webhooks:

 Virtual

List options:

limitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gte

Readable fields:

[company\_id](https://docs.unified.to/hris/group/model.md)[created\_at](https://docs.unified.to/hris/group/model.md)[description](https://docs.unified.to/hris/group/model.md)[id](https://docs.unified.to/hris/group/model.md)[manager\_ids](https://docs.unified.to/hris/group/model.md)[name](https://docs.unified.to/hris/group/model.md)[type](https://docs.unified.to/hris/group/model.md)[updated\_at](https://docs.unified.to/hris/group/model.md)

Writable fields:

[company\_id](https://docs.unified.to/hris/group/model.md)[manager\_ids](https://docs.unified.to/hris/group/model.md)[name](https://docs.unified.to/hris/group/model.md)[description](https://docs.unified.to/hris/group/model.md)

 required fields 

#### TICKETING TICKET

End-API object:

 incident

Unified API Methods:

[List](https://docs.unified.to/ticketing/ticket/List%5Fall%5Ftickets.md)[Get](https://docs.unified.to/ticketing/ticket/Retrieve%5Fa%5Fticket.md)[Create](https://docs.unified.to/ticketing/ticket/Create%5Fa%5Fticket.md)[Update](https://docs.unified.to/ticketing/ticket/Update%5Fa%5Fticket.md)[Remove](https://docs.unified.to/ticketing/ticket/Remove%5Fa%5Fticket.md)

Webhooks:

 Virtual

List options:

customer\_idlimitoffsetorderquerysort\_by\_created\_atsort\_by\_updated\_atupdated\_gteuser\_id

Readable fields:

[category\_id](https://docs.unified.to/ticketing/ticket/model.md)[created\_at](https://docs.unified.to/ticketing/ticket/model.md)[customer\_id](https://docs.unified.to/ticketing/ticket/model.md)[description](https://docs.unified.to/ticketing/ticket/model.md)[due\_at](https://docs.unified.to/ticketing/ticket/model.md)[id](https://docs.unified.to/ticketing/ticket/model.md)[priority](https://docs.unified.to/ticketing/ticket/model.md)[source](https://docs.unified.to/ticketing/ticket/model.md)[status](https://docs.unified.to/ticketing/ticket/model.md)[subject](https://docs.unified.to/ticketing/ticket/model.md)[updated\_at](https://docs.unified.to/ticketing/ticket/model.md)[url](https://docs.unified.to/ticketing/ticket/model.md)[user\_id](https://docs.unified.to/ticketing/ticket/model.md)

Writable fields:

[subject](https://docs.unified.to/ticketing/ticket/model.md)[category\_id](https://docs.unified.to/ticketing/ticket/model.md)[description](https://docs.unified.to/ticketing/ticket/model.md)[due\_at](https://docs.unified.to/ticketing/ticket/model.md)[priority](https://docs.unified.to/ticketing/ticket/model.md)[source](https://docs.unified.to/ticketing/ticket/model.md)[status](https://docs.unified.to/ticketing/ticket/model.md)[user\_id](https://docs.unified.to/ticketing/ticket/model.md)

 required fields 

#### UC CALL

End-API object:

 msdyn\_ocliveworkitem

Unified API Methods:

[List](https://docs.unified.to/uc/call/List%5Fall%5Fcalls.md)[Get](https://docs.unified.to/uc/call/Retrieve%5Fa%5Fcall.md)

Webhooks:

 Virtual

List options:

contact\_idend\_ltlimitoffsetorderquerysort\_by\_created\_atsort\_by\_updated\_atstart\_gteupdated\_gteuser\_id

Readable fields:

[contact\_id](https://docs.unified.to/uc/call/model.md)[conversation\_identifier](https://docs.unified.to/uc/call/model.md)[created\_at](https://docs.unified.to/uc/call/model.md)[end\_at](https://docs.unified.to/uc/call/model.md)[id](https://docs.unified.to/uc/call/model.md)[start\_at](https://docs.unified.to/uc/call/model.md)[type](https://docs.unified.to/uc/call/model.md)[updated\_at](https://docs.unified.to/uc/call/model.md)[user\_id](https://docs.unified.to/uc/call/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/call/model.md)

#### UC RECORDING

End-API object:

 msdyn\_ocrecording

Unified API Methods:

[List](https://docs.unified.to/uc/recording/List%5Fall%5Frecordings.md)[Get](https://docs.unified.to/uc/recording/Retrieve%5Fa%5Frecording.md)

Webhooks:

 Virtual

List options:

call\_idlimitoffsetordersort\_by\_created\_atsort\_by\_updated\_atupdated\_gteuser\_id

Readable fields:

[call\_id](https://docs.unified.to/uc/recording/model.md)[conversation\_identifier](https://docs.unified.to/uc/recording/model.md)[created\_at](https://docs.unified.to/uc/recording/model.md)[id](https://docs.unified.to/uc/recording/model.md)[updated\_at](https://docs.unified.to/uc/recording/model.md)[user\_id](https://docs.unified.to/uc/recording/model.md)[web\_url](https://docs.unified.to/uc/recording/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/recording/model.md)

#### UC SCORECARD

End-API object:

 msdyn\_evaluation

Unified API Methods:

[List](https://docs.unified.to/uc/scorecard/List%5Fall%5Fscorecards.md)[Get](https://docs.unified.to/uc/scorecard/Retrieve%5Fa%5Fscorecard.md)

Webhooks:

 Virtual

List options:

call\_idlimitoffsetorderquerysort\_by\_created\_atsort\_by\_updated\_atupdated\_gteuser\_id

Readable fields:

[call\_id](https://docs.unified.to/uc/scorecard/model.md)[created\_at](https://docs.unified.to/uc/scorecard/model.md)[id](https://docs.unified.to/uc/scorecard/model.md)[name](https://docs.unified.to/uc/scorecard/model.md)[reviewed\_at](https://docs.unified.to/uc/scorecard/model.md)[reviewer\_user\_id](https://docs.unified.to/uc/scorecard/model.md)[score](https://docs.unified.to/uc/scorecard/model.md)[scorecardtemplate\_id](https://docs.unified.to/uc/scorecard/model.md)[updated\_at](https://docs.unified.to/uc/scorecard/model.md)[user\_id](https://docs.unified.to/uc/scorecard/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/scorecard/model.md)

#### UC SCORECARDTEMPLATE

End-API object:

 msdyn\_evaluationcriteria

Unified API Methods:

[List](https://docs.unified.to/uc/scorecardtemplate/List%5Fall%5Fscorecardtemplates.md)[Get](https://docs.unified.to/uc/scorecardtemplate/Retrieve%5Fa%5Fscorecardtemplate.md)

Webhooks:

 Virtual

List options:

limitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gte

Readable fields:

[created\_at](https://docs.unified.to/uc/scorecardtemplate/model.md)[description](https://docs.unified.to/uc/scorecardtemplate/model.md)[id](https://docs.unified.to/uc/scorecardtemplate/model.md)[is\_active](https://docs.unified.to/uc/scorecardtemplate/model.md)[name](https://docs.unified.to/uc/scorecardtemplate/model.md)[updated\_at](https://docs.unified.to/uc/scorecardtemplate/model.md)

Writable fields:

[\-none-](https://docs.unified.to/uc/scorecardtemplate/model.md)

#### PASSTHROUGH

Unified API Methods:

[POST](https://docs.unified.to/passthrough/overview.md)[GET](https://docs.unified.to/passthrough/overview.md)[PUT](https://docs.unified.to/passthrough/overview.md)[DELETE](https://docs.unified.to/passthrough/overview.md)

List options:

\-none-

Readable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)

Writable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)