---
title: "Integrations - Requesttracker"
url: "https://docs.unified.to/integrations/requesttracker"
description: "Build Request Tracker integrations faster with our Unified API — Ticketing data, API key, real-time sync."
date: "2026-10-25T22:24:19.492Z"
updated: "2026-10-25T22:24:19.492Z"
---
![](https://api.unified.to/docs/images/requesttracker.png)

# Request Tracker integration

[Back to integrations](https://docs.unified.to/integrations.md)

#### Overview

Company website:

<https://bestpractical.com/request-tracker>

Integration launch date:

October 8, 2026

API Categories:

[Ticketing](https://docs.unified.to/ticketing/overview.md)[HR & Directory](https://docs.unified.to/hris/overview.md)[Passthrough](https://docs.unified.to/passthrough/overview.md)

API Authorization:

 RT site hostname / Auth token

#### TICKETING TICKET

End-API object:

 ticket

Unified API Methods:

[List](https://docs.unified.to/ticketing/ticket/List%5Fall%5Ftickets.md)[Get](https://docs.unified.to/ticketing/ticket/Retrieve%5Fa%5Fticket.md)[Create](https://docs.unified.to/ticketing/ticket/Create%5Fa%5Fticket.md)[Update](https://docs.unified.to/ticketing/ticket/Update%5Fa%5Fticket.md)[Remove](https://docs.unified.to/ticketing/ticket/Remove%5Fa%5Fticket.md)

Webhooks:

 Virtual

List options:

category\_idcustomer\_idlimitoffsetorderquerysort\_by\_created\_atsort\_by\_namesort\_by\_updated\_atupdated\_gteuser\_id

Readable fields:

[category\_id](https://docs.unified.to/ticketing/ticket/model.md)[closed\_at](https://docs.unified.to/ticketing/ticket/model.md)[created\_at](https://docs.unified.to/ticketing/ticket/model.md)[customer\_id](https://docs.unified.to/ticketing/ticket/model.md)[description](https://docs.unified.to/ticketing/ticket/model.md)[id](https://docs.unified.to/ticketing/ticket/model.md)[priority](https://docs.unified.to/ticketing/ticket/model.md)[status](https://docs.unified.to/ticketing/ticket/model.md)[subject](https://docs.unified.to/ticketing/ticket/model.md)[updated\_at](https://docs.unified.to/ticketing/ticket/model.md)[url](https://docs.unified.to/ticketing/ticket/model.md)[user\_id](https://docs.unified.to/ticketing/ticket/model.md)

Writable fields:

[subject](https://docs.unified.to/ticketing/ticket/model.md)[category\_id](https://docs.unified.to/ticketing/ticket/model.md)[customer\_id](https://docs.unified.to/ticketing/ticket/model.md)[description](https://docs.unified.to/ticketing/ticket/model.md)[priority](https://docs.unified.to/ticketing/ticket/model.md)[status](https://docs.unified.to/ticketing/ticket/model.md)[user\_id](https://docs.unified.to/ticketing/ticket/model.md)

 required fields 

#### TICKETING NOTE

End-API object:

 transaction

Unified API Methods:

[List](https://docs.unified.to/ticketing/note/List%5Fall%5Fnotes.md)[Create](https://docs.unified.to/ticketing/note/Create%5Fa%5Fnote.md)

List options:

limitoffsetticket\_id

Readable fields:

[created\_at](https://docs.unified.to/ticketing/note/model.md)[description](https://docs.unified.to/ticketing/note/model.md)[id](https://docs.unified.to/ticketing/note/model.md)[ticket\_id](https://docs.unified.to/ticketing/note/model.md)[updated\_at](https://docs.unified.to/ticketing/note/model.md)[user\_id](https://docs.unified.to/ticketing/note/model.md)

Writable fields:

[description](https://docs.unified.to/ticketing/note/model.md)[ticket\_id](https://docs.unified.to/ticketing/note/model.md)

 required fields 

#### TICKETING CUSTOMER

End-API object:

 user

Unified API Methods:

[List](https://docs.unified.to/ticketing/customer/List%5Fall%5Fcustomers.md)[Get](https://docs.unified.to/ticketing/customer/Retrieve%5Fa%5Fcustomer.md)[Create](https://docs.unified.to/ticketing/customer/Create%5Fa%5Fcustomer.md)[Update](https://docs.unified.to/ticketing/customer/Update%5Fa%5Fcustomer.md)[Remove](https://docs.unified.to/ticketing/customer/Remove%5Fa%5Fcustomer.md)

List options:

limitoffset

Readable fields:

[created\_at](https://docs.unified.to/ticketing/customer/model.md)[emails](https://docs.unified.to/ticketing/customer/model.md)[id](https://docs.unified.to/ticketing/customer/model.md)[name](https://docs.unified.to/ticketing/customer/model.md)[updated\_at](https://docs.unified.to/ticketing/customer/model.md)

Writable fields:

[emails](https://docs.unified.to/ticketing/customer/model.md)[name](https://docs.unified.to/ticketing/customer/model.md)

#### HRIS EMPLOYEE

End-API object:

 user

Unified API Methods:

[List](https://docs.unified.to/hris/employee/List%5Fall%5Femployees.md)[Get](https://docs.unified.to/hris/employee/Retrieve%5Fan%5Femployee.md)

List options:

limitoffset

Readable fields:

[created\_at](https://docs.unified.to/hris/employee/model.md)[emails](https://docs.unified.to/hris/employee/model.md)[employee\_roles](https://docs.unified.to/hris/employee/model.md)[employment\_status](https://docs.unified.to/hris/employee/model.md)[first\_name](https://docs.unified.to/hris/employee/model.md)[id](https://docs.unified.to/hris/employee/model.md)[last\_name](https://docs.unified.to/hris/employee/model.md)[name](https://docs.unified.to/hris/employee/model.md)[updated\_at](https://docs.unified.to/hris/employee/model.md)

Writable fields:

[\-none-](https://docs.unified.to/hris/employee/model.md)

#### HRIS GROUP

End-API object:

 queue

Unified API Methods:

[List](https://docs.unified.to/hris/group/List%5Fall%5Fgroups.md)[Get](https://docs.unified.to/hris/group/Retrieve%5Fa%5Fgroup.md)

List options:

limit

Readable fields:

[created\_at](https://docs.unified.to/hris/group/model.md)[description](https://docs.unified.to/hris/group/model.md)[id](https://docs.unified.to/hris/group/model.md)[is\_active](https://docs.unified.to/hris/group/model.md)[name](https://docs.unified.to/hris/group/model.md)[type](https://docs.unified.to/hris/group/model.md)[updated\_at](https://docs.unified.to/hris/group/model.md)

Writable fields:

[\-none-](https://docs.unified.to/hris/group/model.md)

#### PASSTHROUGH

Unified API Methods:

[POST](https://docs.unified.to/passthrough/overview.md)[GET](https://docs.unified.to/passthrough/overview.md)[PUT](https://docs.unified.to/passthrough/overview.md)[DELETE](https://docs.unified.to/passthrough/overview.md)

List options:

\-none-

Readable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)

Writable fields:

[\-none-](https://docs.unified.to/passthrough/undefined/model.md)