---
title: "Note data model"
url: "https://docs.unified.to/ticketing/note/model"
description: "The Note data model object in Unified's Note API: 7 fields, including created_at, updated_at and customer_id, with types and enum values."
---
# Note data model

 View field support, webhooks, and list parameters for each integration on the [Supported Integrations](https://docs.unified.to/ticketing/integrations.md) page. 

| Field        | Type               | Required | Description                              |
| ------------ | ------------------ | -------- | ---------------------------------------- |
| id           | string             | No       |                                          |
| created\_at  | string (date-time) | No       | (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format) |
| updated\_at  | string (date-time) | No       | (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format) |
| customer\_id | string             | No       |                                          |
| description  | string             | No       |                                          |
| ticket\_id   | string             | No       |                                          |
| user\_id     | string             | No       | (reference to HrisEmployee)              |

## TypeScript

```typescript
export type TicketingNote = {
	id?: string;
	created_at?: string-time; // (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
	updated_at?: string-time; // (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
	customer_id?: string;
	description?: string;
	ticket_id?: string;
	user_id?: string; // (reference to HrisEmployee)
	raw?: any;
} 
```

## Zod

```typescript
import { z } from 'zod';

export const ZodTicketingNote = z.object({
	id: z.string().optional(),
	created_at: z.string-time().optional().describe("(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)"),
	updated_at: z.string-time().optional().describe("(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)"),
	customer_id: z.string().optional(),
	description: z.string().optional(),
	ticket_id: z.string().optional(),
	user_id: z.string().optional().describe("(reference to HrisEmployee)"),

});
```

## Python

```python
import dataclasses

@dataclasses.dataclass
class TicketingNote:
	id: Optional[str]
	"""(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)"""
	created_at: Optional[str]
	"""(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)"""
	updated_at: Optional[str]
	customer_id: Optional[str]
	description: Optional[str]
	ticket_id: Optional[str]
	"""(reference to HrisEmployee)"""
	user_id: Optional[str]

```