---
title: "Ticket data model"
url: "https://docs.unified.to/ticketing/ticket/model"
description: "API reference for Ticket data model. Launch multiple pre-built Ticket integrations today with zero maintenance — all through a single API."
generated_at: "2026-07-04T01:54:51.766Z"
---
# Ticket data model

 View field support, webhooks, and list parameters for each integration on the [Supported Integrations](/ticketing/integrations) page. 

### 

* Data Model
* Typescript Type
* Zod Shape
* Python Class

Data Model

**id**string 

**created\_at**date 

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

**updated\_at**date 

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

**customer\_id**string 

**subject**string 

short description of the ticket

**description**string 

Full description of ticket issue

**status** enum

Valid values:

 "ACTIVE" 

 "CLOSED" 

**closed\_at**date 

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

**priority**string 

**category\_id**string 

(reference to AccountingCategory)

**source**string 

Channel where ticket was originally submitted

**source\_ref**string 

Reference to source-specific object

**tags**string array 

**user\_id**string 

(reference to HrisEmployee)

**url**string 

**due\_at**date 

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

**raw**any