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CallTrackingMetrics integration

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Overview

Company website:

https://www.calltrackingmetrics.com

Integration launch date:

October 14, 2026

API Categories:

Call Center HR & Directory Passthrough

API Authorization:

Access Key / Secret Key

UC CALL

End-API object:

call

Unified API Methods:

Webhooks:

Virtual

List options:

end_lt limit offset query start_gte

Readable fields:

contact_id contacts created_at end_at id start_at telephone type updated_at user_id user_name

Writable fields:

UC RECORDING

End-API object:

call

Unified API Methods:

Webhooks:

Virtual

List options:

end_lt limit offset query start_gte

Readable fields:

call_id contacts created_at end_at id media start_at type

Writable fields:

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List options:

Readable fields:

emails employee_roles first_name id last_name name telephones

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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