Call Center API
The Unified Communications (UC) API enables developers and product managers to access communication data from multiple unified communications platforms through a single, standardized interface. Retrieve calls, contacts, comments, and recordings from RingCentral, 8x8, Zoom Phone, and other major UC platforms - all with one API.
What is the Unified Communications API?
Unified Communications platforms like RingCentral, 8x8, and Zoom Phone each have unique APIs with different authentication methods and data models. The Unified Communications API normalizes these differences, allowing you to build once and support all major UC platforms without maintaining separate integrations.
UC Data Objects
The UC API provides access to the following standardized objects:
- Calls: Call logs, call history, and call details
- Comments: Call notes, comments, and annotations
- Contacts: Phone contacts and directory information
- Recordings: Call recordings and voicemail
Common Use Cases
Call Analytics & Reporting
Build call center dashboards that aggregate data from multiple UC platforms. Track call volume, duration, wait times, and agent performance across RingCentral, 8x8, or any supported platform.
CRM Integration
Connect UC platforms with CRM systems. Automatically log calls to CRM records, display customer information during calls, and track call history with customer accounts.
Call Recording Analysis
Build tools that analyze call recordings using AI. Extract transcripts, analyze sentiment, identify keywords, and generate insights from call recordings across multiple UC platforms.
Contact Center Tools
Create contact center applications that work with any UC platform. Build call routing, queue management, and agent productivity tools that integrate with customers' existing phone systems.
Call Intelligence
Develop call intelligence tools that analyze call patterns, identify trends, and provide recommendations by accessing call data from multiple unified communications platforms.
