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Cisco Finesse integration

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Overview

Company website:

https://www.cisco.com/c/en/us/products/cloud-systems-management/finesse/index.html

Integration launch date:

October 14, 2026

API Categories:

Call Center HR & Directory Passthrough

API Authorization:

Server URL / Username / Password / Finesse User ID (optional)

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List options:

Readable fields:

employee_roles first_name groups id last_name name telephones

Writable fields:

UC CALL

End-API object:

dialog

Unified API Methods:

List options:

end_lt start_gte user_id

Readable fields:

contacts conversation_identifier end_at id metadata start_at telephone type user_id user_phone

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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