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Vonage Contact Center integration

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Overview

Company website:

https://www.vonage.com/contact-center/

Integration launch date:

September 29, 2026

API Categories:

Call Center HR & Directory Passthrough

API Authorization:

OAuth2 client credentials flow

Data-regions:

EMEA North America APAC

UC CALL

End-API object:

interaction

Unified API Methods:

Webhooks:

Virtual

List options:

end_lt limit offset start_gte updated_gte

Readable fields:

contacts created_at end_at id start_at telephone type updated_at user_id user_phone

Writable fields:

UC RECORDING

End-API object:

interaction

Unified API Methods:

Webhooks:

Virtual

List options:

call_id end_lt limit offset start_gte updated_gte

Readable fields:

call_id contacts created_at end_at id media start_at type updated_at user_id user_phone

Writable fields:

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List options:

Readable fields:

emails employee_number employee_roles employment_status first_name id last_name name telephones

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

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