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Webex Contact Center integration

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Overview

Company website:

https://www.webex.com/us/en/products/contact-center.html

Integration launch date:

October 14, 2026

API Categories:

Call Center Passthrough

API Authorization:

OAuth2 flow

Data-regions:

US Canada EU (UK) EU APJC (ANZ) Japan Singapore

UC CALL

End-API object:

task

Unified API Methods:

List options:

contact_id end_lt limit start_gte updated_gte user_id

Readable fields:

contacts created_at end_at id start_at telephone type updated_at user_id

Writable fields:

UC RECORDING

End-API object:

capture

Unified API Methods:

List options:

call_id contact_id end_lt start_gte updated_gte user_id

required filter

Readable fields:

call_id contacts created_at end_at id media start_at

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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