Amazon Connect integration

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Overview

Company website:
https://aws.amazon.com/connect/
Integration launch date:
October 14, 2026
API Categories:
Call CenterHR & DirectoryPassthrough
API Authorization:
AWS Region / Access Key ID / Secret Access Key / Session Token (optional) / Connect Instance ID

UC CALL

End-API object:
contact
Unified API Methods:
ListGet
Webhooks:
Virtual
List options:
end_ltlimitoffsetstart_gteupdated_gte
Readable fields:
contactsconversation_identifiercreated_atend_atidstart_attelephonetypeupdated_atuser_iduser_phone
Writable fields:
-none-

HRIS EMPLOYEE

End-API object:
user
Unified API Methods:
ListGet
List options:
limitoffset
Readable fields:
emailsfirst_nameidlast_namenametelephonesupdated_at
Writable fields:
-none-

PASSTHROUGH

Unified API Methods:
POSTGETPUTDELETE
List options:
-none-
Readable fields:
-none-
Writable fields:
-none-
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