Unified

Freshchat integration

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Overview

Company website:

https://www.freshworks.com/live-chat-software/

Integration launch date:

September 29, 2026

API Categories:

Messaging HR & Directory CRM Passthrough

API Authorization:

API Key / Account domain

MESSAGING CHANNEL

End-API object:

channel

Unified API Methods:

List options:

limit offset order sort_by_name

Readable fields:

description id is_active is_private name updated_at

Writable fields:

MESSAGING MESSAGE

End-API object:

message

Unified API Methods:

List options:

channel_id limit offset start_gte

required filter

Readable fields:

attachments author_member channels created_at id message

Writable fields:

author_member channels message

required fields

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

List Get Create Update Remove

List options:

group_id limit offset

Readable fields:

bio created_at emails employee_roles employment_status first_name groups id image_url language_locale last_name name telephones timezone

Writable fields:

emails bio first_name groups image_url language_locale last_name name telephones timezone

required fields

HRIS GROUP

End-API object:

group

Unified API Methods:

List options:

limit offset order sort_by_name

Readable fields:

description id name type

Writable fields:

CRM CONTACT

End-API object:

user

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

created_at emails first_name id image_url last_name metadata name telephones updated_at

Writable fields:

emails first_name image_url last_name name telephones

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

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