Genesys Cloud integration

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Overview

Company website:

https://www.genesys.com

Integration launch date:

October 14, 2026

API Categories:

Call Center HR & Directory Passthrough

API Authorization:

OAuth2 flow

Data-regions:

Americas (US East) US West Canada EU (Ireland) EU (Frankfurt) UK Australia Japan Seoul Mumbai Singapore

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List Get

List options:

limit offset

Readable fields:

emails employment_status first_name id last_name name telephones title

Writable fields:

-none-

UC CALL

End-API object:

conversation

Unified API Methods:

List Get

Webhooks:

Virtual

List options:

end_lt limit offset start_gte updated_gte user_id

Readable fields:

contact_id contacts conversation_identifier created_at end_at id start_at telephone type updated_at user_id

Writable fields:

-none-

UC RECORDING

End-API object:

recording

Unified API Methods:

List Get

List options:

call_id limit offset

required filter

Readable fields:

call_id created_at end_at id media start_at

Writable fields:

-none-

PASSTHROUGH

Unified API Methods:

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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