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Google Contact Center AI Insights integration

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Overview

Company website:

https://cloud.google.com/contact-center/insights/docs

Integration launch date:

October 21, 2026

API Categories:

Call Center Passthrough

API Authorization:

Service Account Email / Service Account Private Key / Subject / Project ID / Location

UC CALL

End-API object:

conversation

Unified API Methods:

List options:

Readable fields:

created_at end_at id metadata start_at updated_at user_id

Writable fields:

UC RECORDING

End-API object:

conversation

Unified API Methods:

List options:

Readable fields:

call_id created_at end_at expires_at id media metadata start_at updated_at user_id

Slow fields:

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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