Unified

NICE CXone integration

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Overview

Company website:

https://www.nice.com/products/cxone

Integration launch date:

September 14, 2026

API Categories:

Call Center HR & Directory Authentication Passthrough

API Authorization:

Access Key ID / Access Key Secret

Data-regions:

Production FedRAMP

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

Webhooks:

Virtual

List options:

group_id limit offset query updated_gte

Readable fields:

address bio created_at emails employee_number employee_roles employment_status first_name groups hired_at id last_name manager_id name telephones terminated_at timezone updated_at

Writable fields:

HRIS GROUP

End-API object:

team

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

description id is_active name type updated_at

Writable fields:

HRIS LOCATION

End-API object:

location

Unified API Methods:

List options:

Readable fields:

Writable fields:

HRIS COMPANY

End-API object:

businessunit

Unified API Methods:

List options:

Readable fields:

Writable fields:

UC CALL

End-API object:

activecontact

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset updated_gte user_id

Readable fields:

contacts created_at id start_at telephone type updated_at user_id

Writable fields:

UC RECORDING

End-API object:

recording

Unified API Methods:

List options:

call_id limit offset

Readable fields:

call_id contacts end_at id media start_at user_id user_name web_url

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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