Avaya Experience Platform integration

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Updated: November 15, 2026

Overview

Company website:

https://www.avaya.com/en/products/experience-platform/

Integration launch date:

November 13, 2026

API Categories:

Call Center HR & Directory Passthrough

API Authorization:

OAuth2 client credentials flow

Data-regions:

North America Europe United Kingdom Canada South America Asia Pacific Australia

UC CALL

End-API object:

engagementdetail

Unified API Methods:

List Get

Webhooks:

Virtual

List options:

end_lt limit offset start_gte

Readable fields:

answer_at contacts conversation_identifier created_at duration_seconds end_at id start_at status telephone type updated_at user_id user_name user_phone

Writable fields:

-none-

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List Get

List options:

limit offset

Readable fields:

address emails employee_number employee_roles first_name groups id last_name name

Writable fields:

-none-

HRIS GROUP

End-API object:

group

Unified API Methods:

List Get

List options:

limit offset

Readable fields:

description id name type user_ids

Writable fields:

-none-

PASSTHROUGH

Unified API Methods:

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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