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HelpDesk integration

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Overview

Company website:

https://www.helpdesk.com

Integration launch date:

October 7, 2026

API Categories:

Ticketing HR & Directory Passthrough

API Authorization:

OAuth2 flow Account ID / Personal Access Token

TICKETING TICKET

End-API object:

ticket

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual Native

List options:

limit offset query updated_gte

Readable fields:

category_id closed_at created_at customer_id description id priority source status subject tags updated_at user_id

Writable fields:

subject category_id customer_id description priority status tags user_id

required fields

TICKETING NOTE

End-API object:

ticketevent

Unified API Methods:

List options:

required filter

Readable fields:

created_at description id ticket_id user_id

Writable fields:

TICKETING CATEGORY

End-API object:

tag

Unified API Methods:

List options:

Readable fields:

created_at id name updated_at

Writable fields:

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

List options:

Readable fields:

created_at emails employment_status first_name id last_name name title updated_at

Writable fields:

HRIS GROUP

End-API object:

team

Unified API Methods:

List options:

Readable fields:

created_at id name updated_at

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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