AI agent? Read this page as Markdown at /ticketing/ticket/model.md — append .md to any docs URL, or start from /llms.txt.
Ticket data model
View field support, webhooks, and list parameters for each integration on the Supported Integrations page.
idstring
created_atdate
(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
updated_atdate
(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
customer_idstring
subjectstring
short description of the ticket
descriptionstring
Full description of ticket issue
status enum
Valid values:
"ACTIVE"
"CLOSED"
closed_atdate
(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
prioritystring
category_idstring
(reference to AccountingCategory)
sourcestring
Channel where ticket was originally submitted
source_refstring
Reference to source-specific object
tagsstring array
user_idstring
(reference to HrisEmployee)
urlstring
attachment_idsstring array
Array of attachment IDs retrieved from StorageFile.Get endpoint
due_atdate
(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
Are we missing anything? Let us know