Customer data model
View field support, webhooks, and list parameters for each integration on the Supported Integrations page.
| Field | Type | Required | Description |
|---|---|---|---|
id | string | No | |
created_at | string (date-time) | No | (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format) |
updated_at | string (date-time) | No | (ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format) |
name | string | No | |
emails | TicketingEmail[] | No | |
emails[].email | string | Yes | |
emails[].type | enum | No | Values: WORK, HOME, OTHER |
telephones | TicketingTelephone[] | No | |
telephones[].telephone | string | Yes | |
telephones[].type | enum | No | Values: WORK, HOME, OTHER, FAX, MOBILE |
tags | string[] | No | |
metadata | TicketingMetadata[] | No | |
metadata[].id | string | No | The ID of the custom field definition (from the metadata/metadata endpoint). |
metadata[].slug | string | No | The integration's API name (key) of an existing custom field. List valid slugs for this object with the metadata/metadata endpoint; unknown slugs are rejected by the integration. |
metadata[].value | object | No | The field's value, typed by format: DATE as ISO-8601 (YYYY-MM-DD, or YYYY-MM-DDTHH:MM:SSZ for date-times); NUMBER, PRICE and CURRENCY as a number; BOOLEAN and YES_NO as true/false; MULTIPLE_SELECT as an array of option values; otherwise a string. |
metadata[].namespace | string | No | |
metadata[].format | enum | No | The data type of the custom field, which determines how value is formatted. Values: TEXT, NUMBER, DATE, BOOLEAN, FILE, TEXTAREA, SINGLE_SELECT, MULTIPLE_SELECT, MEASUREMENT, PRICE, YES_NO, CURRENCY, URL |
metadata[].extra_data | object | No |
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