Ticketing API
The Unified Ticketing API enables developers and product managers to access customer support data from multiple ticketing platforms through a single, standardized interface. Retrieve tickets, customers, notes, and categories from Zendesk, Freshdesk, Intercom, and other major customer support platforms - all with one API.
What is the Unified Ticketing API?
Customer support platforms like Zendesk, Freshdesk, and Intercom each have unique APIs with different authentication methods and data models. The Unified Ticketing API normalizes these differences, allowing you to build once and support all major support platforms without maintaining separate integrations.
Ticketing Data Objects
The Ticketing API provides access to the following standardized objects:
- Categories: Ticket categories, types, and classifications
- Customers: Support customers and end-users
- Notes: Ticket notes, comments, and internal messages
- Tickets: Support tickets, issues, and customer requests
Common Use Cases
Support Analytics & Reporting
Build support dashboards that aggregate ticket data from multiple platforms. Track response times, resolution rates, customer satisfaction, and support team performance across Zendesk, Freshdesk, or any supported ticketing system.
Customer Context Tools
Create tools that display complete customer support history from multiple ticketing platforms. Show all customer interactions, tickets, and notes in a unified view for better customer service.
AI Support Assistants
Build AI-powered support agents that access ticket data, analyze customer issues, suggest solutions, and automate responses across multiple support platforms using a single API.
Ticket Routing & Assignment
Automate ticket routing and assignment by accessing ticket and customer data. Build intelligent systems that assign tickets based on category, priority, agent expertise, or workload.
Multi-Platform Support Tools
Create support tools that work across different ticketing platforms. Build chatbots, knowledge bases, or customer portals that integrate with customers' existing ticketing systems.
