Retrieve a ticket
GET/ticketing/{connection_id}/ticket/{id}
Parameters
fieldsstring array
Fields to return
rawstring
Raw parameters to include in the 3rd-party request. Encoded as a URL component. eg. raw parameters: foo=bar&zoo=bar -> raw=foo%3Dbar%26zoo%3Dbar
connection_idstring required
ID of the connection
idstring required
ID of the Ticket
Returns
idstring
created_atdate
(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
updated_atdate
(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
customer_idstring
subjectstring
short description of the ticket
descriptionstring
Full description of ticket issue
status enum
Valid values:
"ACTIVE"
"CLOSED"
closed_atdate
(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)
prioritystring
category_idstring
(reference to AccountingCategory)
categorystring
@deprecated; use category_id
sourcestring
Channel where ticket was originally submitted
source_refstring
Reference to source-specific object
tagsstring array
user_idstring
(reference to HrisEmployee)
urlstring
const options = {
method: 'GET',
url: 'https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket/5de520f96e439b002043d8d8',
headers: {
authorization: 'bearer .....'
},
params: {
fields: '',
raw: '',
}
};
const results = await axios.request(options); Are we missing anything? Let us know