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Productlane integration

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Overview

Company website:

https://productlane.com

Integration launch date:

October 7, 2026

API Categories:

Ticketing HR & Directory Passthrough

API Authorization:

API key

TICKETING TICKET

End-API object:

thread

Unified API Methods:

List Get Update Remove Create

Webhooks:

Virtual

List options:

customer_id limit offset updated_gte user_id

Readable fields:

closed_at created_at customer_id description id priority source status subject tags updated_at user_id

Writable fields:

description customer_id priority status subject user_id

required fields

TICKETING CUSTOMER

End-API object:

contact

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

created_at emails id name updated_at

Writable fields:

required fields

TICKETING NOTE

End-API object:

comment

Unified API Methods:

List options:

ticket_id limit offset

required filter

Readable fields:

created_at description id ticket_id updated_at user_id

Writable fields:

description ticket_id

required fields

HRIS EMPLOYEE

End-API object:

member

Unified API Methods:

List options:

Readable fields:

created_at emails employee_roles employment_status first_name id image_url last_name name

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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