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Integration: Atlassian Service Desk Atlassian Service Desk
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Overview

Company website:
https://atlassian.com
Integration launch date:
August 29, 2025
API Categories:
TicketingFile StoragePassthrough
API Authorization:
OAuth2 flow ServiceDesk subdomain / ServiceDesk / Project key / Email / API Token

TICKETING TICKET

End-API object:
customer request
Unified API Methods:
ListGetCreate
List options:
limitoffsetquery
Readable fields:
attachment_idscategory_idclosed_atcreated_atcustomer_iddescriptionidstatussubjectupdated_aturluser_id
Slow fields:
attachment_ids
Writable fields:
category_iddescriptionsubjectcustomer_idstatususer_id
required fields

TICKETING CUSTOMER

End-API object:
customer
Unified API Methods:
GetList
List options:
limitoffsetquery
Readable fields:
emailsidname
Writable fields:
-none-

TICKETING NOTE

End-API object:
request comment
Unified API Methods:
ListGetCreate
List options:
ticket_idlimitoffset
required filter
Readable fields:
created_atcustomer_iddescriptionidticket_idupdated_atuser_id
Slow fields:
customer_iduser_id
Writable fields:
ticket_iddescription
required fields

TICKETING CATEGORY

End-API object:
requesttype
Unified API Methods:
ListGetCreateRemove
List options:
limitoffsetquery
Readable fields:
descriptionidname
Writable fields:
descriptionname
required fields

STORAGE FILE

End-API object:
issue attachment
Unified API Methods:
Get
List options:
-none-
Readable fields:
created_atidmime_typenamesizetype
Writable fields:
-none-

PASSTHROUGH

Unified API Methods:
POSTGETPUTDELETE
List options:
-none-
Readable fields:
-none-
Writable fields:
-none-
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