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Dixa integration

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Overview

Company website:

https://www.dixa.com

Integration launch date:

October 15, 2026

API Categories:

Ticketing Messaging HR & Directory Passthrough

API Authorization:

API Token

TICKETING TICKET

End-API object:

conversation

Unified API Methods:

List Get Create Update

Webhooks:

Native

List options:

customer_id limit offset query

Readable fields:

category_id created_at customer_id id source status subject updated_at user_id

Writable fields:

customer_id description subject user_id

TICKETING CUSTOMER

End-API object:

enduser

Unified API Methods:

List Get Create Update

List options:

Readable fields:

created_at emails id name telephones

Writable fields:

emails name telephones

TICKETING NOTE

End-API object:

internalnote

Unified API Methods:

List options:

ticket_id limit offset

required filter

Readable fields:

created_at description id ticket_id user_id

Writable fields:

ticket_id description

required fields

TICKETING CATEGORY

End-API object:

tag

Unified API Methods:

List options:

Readable fields:

id is_active name

Writable fields:

MESSAGING CHANNEL

End-API object:

queue

Unified API Methods:

List options:

Readable fields:

Writable fields:

MESSAGING MESSAGE

End-API object:

message

Unified API Methods:

List options:

channel_id limit offset

required filter

Readable fields:

attachments author_member created_at id message message_html parent_id subject

Writable fields:

message message_html

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

List options:

Readable fields:

created_at emails employee_roles first_name id last_name name

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

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