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Unified

Integration: ServiceNow
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Overview

Company website:

https://servicenow.com

Integration launch date:

June 8, 2024

API Categories:

Ticketing KMS HR Passthrough

API Authorization:

OAuth2 flow Username / Password / Subdomain

HRIS EMPLOYEE

End-API object:

table user

Unified API Methods:

List Get Create Update Remove

List options:

query limit offset order

Writable fields:

telephones timezone name emails employee_number title

TICKETING TICKET

End-API object:

table incident

Unified API Methods:

List Get Create Update Remove

List options:

query limit offset order user_id customer_id

Readable fields:

id created_at updated_at subject description status closed_at priority category tags user_id customer_id url category_id

Writable fields:

subject description status closed_at priority category tags user_id customer_id category_id

TICKETING NOTE

End-API object:

table sys_journal_field

Unified API Methods:

List Get Create Update Remove

List options:

query limit offset order ticket_id

Readable fields:

id created_at description ticket_id user_id

Writable fields:

description user_id ticket_id

KMS PAGE

End-API object:

table

Unified API Methods:

List Get Create Update Remove

List options:

query limit offset order space_id

Readable fields:

id created_at updated_at title type space_id parent_page_id is_active user_id download_url web_url

Writable fields:

title space_id is_active download_url user_id

KMS SPACE

End-API object:

table kb_knowledge_base

Unified API Methods:

List Get Create Update Remove

List options:

query limit offset order

Readable fields:

id created_at updated_at name description parent_space_id is_active user_id

Writable fields:

name description is_active user_id

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

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