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Unified

Integration: ServiceNow
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Overview

Company website:

https://servicenow.com

Integration launch date:

June 8, 2024

API Categories:

Ticketing KMS HR Passthrough

API Authorization:

OAuth2 flow Username / Password / Subdomain

HRIS EMPLOYEE

End-API object:

table user

Unified API Methods:

List Get Create Update Remove

List options:

limit offset order query

Readable fields:

address created_at emails employee_number employee_roles employment_status first_name gender id image_url language_locale last_name location manager_id name telephones timezone title updated_at

Writable fields:

name emails employee_number telephones timezone title

required fields

TICKETING TICKET

End-API object:

table incident

Unified API Methods:

List Get Create Update Remove

List options:

customer_id limit offset order query user_id

Readable fields:

category category_id closed_at created_at customer_id description id priority status subject tags updated_at url user_id

Writable fields:

category category_id closed_at customer_id description priority status subject tags user_id

TICKETING NOTE

End-API object:

table sys_journal_field

Unified API Methods:

List Get Create Update Remove

List options:

limit offset order query ticket_id

Readable fields:

created_at description id ticket_id user_id

Writable fields:

description ticket_id user_id

KMS PAGE

End-API object:

table

Unified API Methods:

List Get Create Update Remove

List options:

limit offset order query space_id

Readable fields:

created_at download_url id is_active space_id title type updated_at user_id web_url

Writable fields:

title download_url is_active space_id user_id

required fields

KMS SPACE

End-API object:

table kb_knowledge_base

Unified API Methods:

List Get Create Update Remove

List options:

limit offset order query

Readable fields:

created_at description id is_active name updated_at user_id

Writable fields:

name description is_active user_id

required fields

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

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