Zoho Desk integration

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Overview

Company website:

https://www.zoho.com/desk/

Integration launch date:

September 3, 2026

API Categories:

Ticketing Knowledge Management HR & Directory Authentication Passthrough

API Authorization:

OAuth2 flow

Data-regions:

US (United States) EU (European Union) IN (India) AU (Australia) JP (Japan) CN (China) CA (Canada) SA (Saudi Arabia) SG (Singapore) AE (United Arab Emirates)

TICKETING TICKET

End-API object:

ticket

Unified API Methods:

List Get Create Update Remove

List options:

limit offset user_id

Readable fields:

category_id closed_at created_at customer_id description due_at id priority source source_ref status subject updated_at url user_id

Writable fields:

customer_id subject category_id description due_at priority source status

required fields

TICKETING CUSTOMER

End-API object:

contact

Unified API Methods:

List Get Create Update Remove

List options:

limit offset

Readable fields:

created_at emails id name telephones updated_at

Writable fields:

name emails telephones

required fields

TICKETING NOTE

End-API object:

comment

Unified API Methods:

List

List options:

ticket_id limit offset

required filter

Readable fields:

created_at customer_id description id ticket_id updated_at user_id

Writable fields:

-none-

KMS PAGE

End-API object:

article

Unified API Methods:

List Get Remove

List options:

limit offset space_id

Readable fields:

created_at download_url id is_active space_id title type updated_at user_id web_url

Writable fields:

-none-

KMS SPACE

End-API object:

kbrootcategory kbsection

Unified API Methods:

List Get

List options:

limit offset parent_id

Readable fields:

created_at description id is_active name parent_id updated_at user_id

Writable fields:

-none-

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

List Get Update Remove

List options:

group_id limit offset

Readable fields:

bio emails employee_roles employment_status first_name groups id image_url language_locale last_name name telephones timezone

Writable fields:

bio emails first_name groups last_name telephones

PASSTHROUGH

Unified API Methods:

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

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