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Freshservice integration

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Overview

Company website:

https://freshservice.com

Integration launch date:

August 3, 2026

API Categories:

Ticketing HR & Directory File Storage Tasks Passthrough

API Authorization:

API Key / Domain

TICKETING TICKET

End-API object:

ticket

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

customer_id limit offset order sort_by_created_at sort_by_updated_at updated_gte

Readable fields:

attachment_ids created_at customer_id description due_at id priority source status subject tags updated_at url user_id

Slow fields:

Writable fields:

customer_id description priority source status subject tags user_id

required fields

TICKETING CUSTOMER

End-API object:

requester

Unified API Methods:

List Get Create Update

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

created_at emails id name telephones updated_at

Writable fields:

emails name telephones

TICKETING NOTE

End-API object:

conversation

Unified API Methods:

List Create Update Remove

List options:

ticket_id limit offset

required filter

Readable fields:

created_at description id ticket_id updated_at user_id

Writable fields:

ticket_id description

required fields

STORAGE FILE

End-API object:

attachment

Unified API Methods:

List options:

Readable fields:

created_at download_url id mime_type name size type updated_at web_url

Writable fields:

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

address bio created_at emails employee_roles employment_status first_name groups id language_locale last_name locations manager_id name telephones timezone title updated_at

Writable fields:

HRIS GROUP

End-API object:

group

Unified API Methods:

List Get Remove

List options:

Readable fields:

created_at description id name type updated_at user_ids

Writable fields:

HRIS LOCATION

End-API object:

location

Unified API Methods:

List Get Create Update Remove

List options:

Readable fields:

address created_at id name parent_id telephones updated_at

Writable fields:

name address parent_id

required fields

TASK PROJECT

End-API object:

project

Unified API Methods:

List Get Update Remove

List options:

Readable fields:

created_at description has_tasks id name updated_at

Writable fields:

description name

TASK TASK

End-API object:

task

Unified API Methods:

List options:

project_id limit offset

required filter

Readable fields:

assigned_user_ids created_at creator_user_id end_at id name notes parent_id project_id start_at story_points updated_at

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

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