Integrations - Gladly

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Integration: Gladly
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Overview

Company website:

https://gladly.com

Integration launch date:

September 16, 2025

API Categories:

Knowledge Management HR & Directory Call Center Messaging Passthrough

API Authorization:

API Token / Agent Email / Organization

Data-regions:

Production QA

HRIS GROUP

End-API object:

team

Unified API Methods:

List Get

List options:

limit offset

Readable fields:

description id name user_ids

Writable fields:

-none-

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

List Get

List options:

limit offset

Readable fields:

emails employee_roles first_name id last_name name

Writable fields:

-none-

UC RECORDING

End-API object:

recording

Unified API Methods:

List Get

List options:

call_id limit offset

required filter

Readable fields:

call_id contacts conversation_identifier created_at end_at id media start_at type user_id

Slow fields:

media

Writable fields:

-none-

UC CALL

End-API object:

conversation

Unified API Methods:

List Get

Webhooks:

Virtual

List options:

contact_id limit offset updated_gte

required filter

Readable fields:

contact_id contacts conversation_identifier created_at end_at id start_at updated_at user_id

Writable fields:

-none-

UC CONTACT

End-API object:

contact

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

created_at emails first_name id last_name name telephones updated_at

Writable fields:

emails name telephones

required fields

KMS PAGE

End-API object:

answer management

Unified API Methods:

List Get

List options:

limit offset parent_id space_id

Readable fields:

download_url has_children id parent_id space_id title type

Writable fields:

-none-

KMS SPACE

End-API object:

audience

Unified API Methods:

List options:

Readable fields:

Writable fields:

HRIS COMPANY

End-API object:

organization

Unified API Methods:

List options:

Readable fields:

Writable fields:

MESSAGING CHANNEL

End-API object:

conversation

Unified API Methods:

List Get

List options:

parent_id

required filter

Readable fields:

created_at id is_active members updated_at

Writable fields:

-none-

MESSAGING MESSAGE

End-API object:

conversationitem

Unified API Methods:

List Get Remove Create

List options:

channel_id

required filter

Readable fields:

author_member channels created_at destination_members hidden_members id mentioned_members message message_html message_thread_identifier subject web_url

Writable fields:

channels message message_html parent_id

PASSTHROUGH

Unified API Methods:

List options:

Readable fields:

Writable fields:

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Integration: Gladly Back to integrations

Overview

HRIS GROUP

HRIS EMPLOYEE

UC RECORDING

UC CALL

UC CONTACT

KMS PAGE

KMS SPACE

HRIS COMPANY

MESSAGING CHANNEL

MESSAGING MESSAGE

PASSTHROUGH

Integration: Gladly
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