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Integration: Gladly
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Overview

Company website:

https://gladly.com

Integration launch date:

September 16, 2025

API Categories:

KMS HR Call Center Passthrough

API Authorization:

API Token / Agent Email / Organization

Data-regions:

Production QA

HRIS GROUP

End-API object:

team

Unified API Methods:

List options:

Readable fields:

description id name user_ids

Writable fields:

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

List options:

Readable fields:

emails first_name id last_name name

Writable fields:

UC RECORDING

End-API object:

recording

Unified API Methods:

List options:

call_id limit offset

required filter

Readable fields:

call_id contact_id created_at end_at id media start_at user_id

Writable fields:

UC CALL

End-API object:

conversation

Unified API Methods:

Webhooks:

Virtual

List options:

contact_id limit offset updated_gte

required filter

Readable fields:

contact_id contacts created_at end_at id start_at updated_at user_id

Writable fields:

UC CONTACT

End-API object:

contact

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

created_at emails first_name id last_name name telephones updated_at

Writable fields:

emails name telephones

required fields

KMS PAGE

End-API object:

answer management

Unified API Methods:

List options:

limit offset parent_id space_id

Readable fields:

download_url has_children id parent_page_id space_id title type

Writable fields:

KMS SPACE

End-API object:

audience

Unified API Methods:

List options:

Readable fields:

Writable fields:

HRIS COMPANY

End-API object:

organization

Unified API Methods:

List options:

Readable fields:

id legal_name name

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

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