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Integration: Gladly
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Overview

Company website:

https://gladly.com

Integration launch date:

September 16, 2025

API Categories:

KMS HR Call Center Passthrough

API Authorization:

API Token / Agent Email / Organization

Data-regions:

Production QA

HRIS GROUP

End-API object:

team

Unified API Methods:

List Get Create Update Remove

List options:

limit offset

Readable fields:

id created_at updated_at name description parent_id type user_ids manager_ids is_active company_id

HRIS EMPLOYEE

End-API object:

agent

Unified API Methods:

List Get Create Update Remove

List options:

limit offset

UC RECORDING

End-API object:

recording

Unified API Methods:

List Get Create Update Remove

List options:

limit offset call_id

Readable fields:

id created_at start_at end_at user_id contact_id call_id updated_at expires_at web_url contact_name contact_phone media

UC CALL

End-API object:

conversation

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

updated_gte limit offset contact_id

Readable fields:

id created_at updated_at start_at end_at contact_id user_id

UC CONTACT

End-API object:

contact

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

query updated_gte limit offset

Readable fields:

id created_at updated_at name emails telephones title company first_name last_name

Writable fields:

name emails telephones

KMS PAGE

End-API object:

public answer

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

updated_gte limit offset space_id

Readable fields:

id created_at updated_at title type space_id parent_page_id is_active user_id download_url metadata has_children web_url

KMS SPACE

End-API object:

audience

Unified API Methods:

List Get Create Update Remove

List options:

limit offset

Readable fields:

id created_at updated_at name description parent_space_id parent_id is_active user_id parent_page_id

HRIS COMPANY

End-API object:

organization

Unified API Methods:

List Get Create Update Remove

List options:

limit offset

Readable fields:

id created_at updated_at name legal_name address

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

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