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OneDesk integration

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Overview

Company website:

https://www.onedesk.com

Integration launch date:

October 7, 2026

API Categories:

Ticketing Tasks HR & Directory Passthrough

API Authorization:

API Key

TICKETING TICKET

End-API object:

item ticket

Unified API Methods:

List Get Create Update

Webhooks:

Virtual

List options:

customer_id limit offset updated_gte user_id

Readable fields:

category_id closed_at created_at description id priority source status subject updated_at url user_id

Writable fields:

subject customer_id description priority status user_id

required fields

TICKETING NOTE

End-API object:

conversation_message

Unified API Methods:

List options:

ticket_id limit offset

required filter

Readable fields:

created_at description id ticket_id user_id

Writable fields:

TICKETING CUSTOMER

End-API object:

customer

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset updated_gte

Readable fields:

created_at emails id name telephones

Writable fields:

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset updated_gte

Readable fields:

created_at emails employment_status first_name id last_name name telephones

Writable fields:

HRIS GROUP

End-API object:

team

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset updated_gte

Readable fields:

id name user_ids

Writable fields:

TASK TASK

End-API object:

item task

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset updated_gte

Readable fields:

assigned_user_ids completed_at created_at creator_user_id id name notes priority project_id status type updated_at url

Writable fields:

TASK PROJECT

End-API object:

project

Unified API Methods:

Webhooks:

Virtual

List options:

limit offset updated_gte

Readable fields:

created_at description id name parent_id

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

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