Unified

Run in Postman Start Free

Request Tracker integration

Back to integrations

Overview

Company website:

https://bestpractical.com/request-tracker

Integration launch date:

October 8, 2026

API Categories:

Ticketing HR & Directory Passthrough

API Authorization:

RT site hostname / Auth token

TICKETING TICKET

End-API object:

ticket

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

category_id customer_id limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte user_id

Readable fields:

category_id closed_at created_at customer_id description id priority status subject updated_at url user_id

Writable fields:

subject category_id customer_id description priority status user_id

required fields

TICKETING NOTE

End-API object:

transaction

Unified API Methods:

List options:

limit offset ticket_id

Readable fields:

created_at description id ticket_id updated_at user_id

Writable fields:

description ticket_id

required fields

TICKETING CUSTOMER

End-API object:

user

Unified API Methods:

List Get Create Update Remove

List options:

Readable fields:

created_at emails id name updated_at

Writable fields:

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List options:

Readable fields:

created_at emails employee_roles employment_status first_name id last_name name updated_at

Writable fields:

HRIS GROUP

End-API object:

queue

Unified API Methods:

List options:

Readable fields:

created_at description id is_active name type updated_at

Writable fields:

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

List options:

Readable fields:

Writable fields:

Are we missing anything? Let us know

Was this page helpful?