Microsoft Dynamics 365 Contact Center integration

company_id limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte user_id

Webhooks:

Virtual

List options:

Readable fields:

address company company_ids created_at emails first_name id image_url last_name name telephones title updated_at user_id

Writable fields:

address company emails first_name last_name name telephones title user_id

CRM COMPANY

End-API object:

account

Unified API Methods:

limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte

Webhooks:

Virtual

List options:

Readable fields:

address created_at description domains emails employees id name telephones updated_at websites

Writable fields:

name address description emails employees telephones websites

required fields

CRM LEAD

End-API object:

lead

Unified API Methods:

limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte

Webhooks:

Virtual

List options:

Readable fields:

address company_name created_at emails first_name id last_name name status telephones updated_at

Writable fields:

address company_name emails first_name last_name name telephones

CRM DEAL

End-API object:

opportunity

Unified API Methods:

company_id contact_id limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte user_id

Webhooks:

Virtual

List options:

Readable fields:

amount closed_at closing_at company_ids contact_ids created_at currency description id name probability stages updated_at user_id

Writable fields:

amount closing_at description name probability

HRIS EMPLOYEE

End-API object:

systemuser

Unified API Methods:

List Get Update Remove

Webhooks:

Virtual

List options:

limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte

Readable fields:

created_at emails employee_number employee_roles employment_status first_name id image_url last_name name telephones title updated_at

Writable fields:

emails employee_number image_url name telephones title

HRIS GROUP

End-API object:

team

Unified API Methods:

limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte

Webhooks:

Virtual

List options:

Readable fields:

company_id created_at description id manager_ids name type updated_at

Writable fields:

company_id manager_ids name description

required fields

TICKETING TICKET

End-API object:

incident

Unified API Methods:

customer_id limit offset order query sort_by_created_at sort_by_updated_at updated_gte user_id

Webhooks:

Virtual

List options:

Readable fields:

category_id created_at customer_id description due_at id priority source status subject updated_at url user_id

Writable fields:

subject category_id description due_at priority source status user_id

required fields

UC CALL

End-API object:

msdyn_ocliveworkitem

Unified API Methods:

contact_id end_lt limit offset order query sort_by_created_at sort_by_updated_at start_gte updated_gte user_id

Webhooks:

Virtual

List options:

Readable fields:

contact_id conversation_identifier created_at end_at id start_at type updated_at user_id

Writable fields:

UC RECORDING

End-API object:

msdyn_ocrecording

Unified API Methods:

call_id limit offset order sort_by_created_at sort_by_updated_at updated_gte user_id

Webhooks:

Virtual

List options:

Readable fields:

call_id conversation_identifier created_at id updated_at user_id web_url

Writable fields:

UC SCORECARD

End-API object:

msdyn_evaluation

Unified API Methods:

call_id limit offset order query sort_by_created_at sort_by_updated_at updated_gte user_id

Webhooks:

Virtual

List options:

Readable fields:

call_id created_at id name reviewed_at reviewer_user_id score scorecardtemplate_id updated_at user_id

Writable fields:

UC SCORECARDTEMPLATE

End-API object:

msdyn_evaluationcriteria

Unified API Methods:

limit offset order query sort_by_created_at sort_by_name sort_by_updated_at updated_gte

Webhooks:

Virtual

List options:

Readable fields:

created_at description id is_active name updated_at

Writable fields: