Unified.to | Real-time Unified API for all B2B SaaS

Integration: freshdesk
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Overview

Company website:

https://freshdesk.com

Integration launch date:

June 8, 2024

API Categories:

Ticketing KMS HR Messaging Passthrough

API Authorization:

API Key / Freshdesk Domain

KMS PAGE

End-API object:

solution article

Unified API Methods:

List Get Create Update Remove

List options:

limit offset space_id

Readable fields:

id space_id user_id type created_at updated_at title parent_page_id is_active download_url

KMS SPACE

End-API object:

solution category folders

Unified API Methods:

List Get Create Update Remove

List options:

limit offset parent_id

Readable fields:

id description user_id name created_at updated_at is_active parent_space_id parent_id

TICKETING NOTE

End-API object:

ticket conversation

Unified API Methods:

List Get Create Update Remove

List options:

limit offset ticket_id

Readable fields:

user_id customer_id ticket_id id description created_at updated_at

TICKETING CUSTOMER

End-API object:

contact

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

query updated_gte limit offset

Readable fields:

id name created_at updated_at emails telephones tags

TICKETING TICKET

End-API object:

ticket

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

limit offset order sort_by_updated_at sort_by_created_at user_id

Readable fields:

id description user_id customer_id updated_at created_at subject status category tags closed_at priority source source_ref url

Writable fields:

description user_id customer_id tags subject priority status source

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List Get Create Update Remove

List options:

query limit offset

HRIS GROUP

End-API object:

group

Unified API Methods:

List Get Create Update Remove

List options:

limit offset

Readable fields:

name parent_id type id description created_at updated_at is_active user_ids manager_ids

MESSAGING CHANNEL

End-API object:

discussion category forum

Unified API Methods:

List Get Create Update Remove

List options:

limit offset parent_id

Readable fields:

name id created_at updated_at description is_active parent_channel_id parent_id has_subchannels members is_private web_url

MESSAGING MESSAGE

End-API object:

discusion topic comment

Unified API Methods:

List Get Create Update Remove

List options:

channel_id parent_id limit offset

Readable fields:

channel_id id created_at updated_at subject author_member web_url parent_message_id destination_members hidden_members mentioned_members message channel_ids

PASSTHROUGH

Unified API Methods:

POST GET PUT DELETE

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Integration: freshdesk Back to integrations

Overview

KMS PAGE

KMS SPACE

TICKETING NOTE

TICKETING CUSTOMER

TICKETING TICKET

HRIS EMPLOYEE

HRIS GROUP

MESSAGING CHANNEL

MESSAGING MESSAGE

PASSTHROUGH

Integration: freshdesk
Back to integrations