Unified.to | Real-time Unified API for all B2B SaaS

Integration: freshdesk
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Overview

Company website:

https://freshdesk.com

Integration launch date:

June 8, 2024

API Categories:

Ticketing KMS HR Messaging Passthrough

API Authorization:

API Key / Freshdesk Domain

KMS PAGE

End-API object:

solution article

Unified API Methods:

List Get

List options:

space_id limit offset

required filter

Readable fields:

created_at download_url id is_active space_id title type updated_at user_id

Writable fields:

-none-

KMS SPACE

End-API object:

solution category folders

Unified API Methods:

List Get

List options:

limit offset parent_id

Readable fields:

created_at description id name parent_id parent_space_id updated_at

Writable fields:

-none-

TICKETING NOTE

End-API object:

ticket conversation

Unified API Methods:

List

List options:

ticket_id limit offset

required filter

Readable fields:

created_at description id ticket_id updated_at user_id

Writable fields:

-none-

TICKETING CUSTOMER

End-API object:

contact

Unified API Methods:

List Get

Webhooks:

Virtual

List options:

limit offset query updated_gte

Readable fields:

created_at emails id name telephones updated_at

Writable fields:

-none-

TICKETING TICKET

End-API object:

ticket

Unified API Methods:

List Get Create Update Remove

Webhooks:

Virtual

List options:

limit offset order sort_by_created_at sort_by_updated_at user_id

Readable fields:

created_at customer_id description id priority source status subject tags updated_at url user_id

Writable fields:

customer_id description priority source status subject tags user_id

required fields

HRIS EMPLOYEE

End-API object:

user

Unified API Methods:

List Get

List options:

limit offset query

Readable fields:

created_at emails employment_status first_name id language_locale last_name name telephones timezone title updated_at

Writable fields:

-none-

HRIS GROUP

End-API object:

group

Unified API Methods:

List Get

List options:

limit offset

Readable fields:

created_at description id name type updated_at user_ids

Writable fields:

-none-

MESSAGING CHANNEL

End-API object:

discussion category forum

Unified API Methods:

List Get

List options:

limit offset parent_id

Readable fields:

created_at description has_subchannels id is_private name parent_channel_id parent_id updated_at

Writable fields:

-none-

MESSAGING MESSAGE

End-API object:

discusion topic comment

Unified API Methods:

List Get

List options:

channel_id limit offset parent_id

Readable fields:

author_member channel_id channel_ids created_at id message parent_message_id updated_at

Writable fields:

-none-

PASSTHROUGH

Unified API Methods:

List options:

Readable fields:

Writable fields:

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Integration: freshdesk Back to integrations

Overview

KMS PAGE

KMS SPACE

TICKETING NOTE

TICKETING CUSTOMER

TICKETING TICKET

HRIS EMPLOYEE

HRIS GROUP

MESSAGING CHANNEL

MESSAGING MESSAGE

PASSTHROUGH

Integration: freshdesk
Back to integrations